Loan Sales Specialist

Reprise Financial

9d • $19 - $20 • Remote

About The Position

Our team is looking for positive and enthusiastic individuals to help us deliver the best service possible to our customers. Reprise Financial is a fast-growing consumer finance lender that provides solutions to consumers through our convenient online process. We are currently looking for a Sales Associate who can confidently engage with customers and potential customers across the country.

Requirements

• 1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls.
• Customer satisfaction orientation and sales competencies.
• Coachable and adaptable, with a willingness to learn and grow in a dynamic environment.
• Knowledge of sales/customer service techniques and principles
• Excellent communication, customer service and sales skills/tactics
• Ability to work in a goal-oriented environment
• Proficient computer skills
• Self-motivated, performance oriented
• Ability to adapt to changing sales scenarios and customer needs
• Ability to work independently in a fast-paced environment
• Understanding credit bureau reporting

Responsibilities

• Work independently in a fast-paced remote environment with management and team guidance.
• Effectively multitask and adapt to the demands of the role while ensuring timely and efficient service.
• Handle inbound and outbound phone calls and/or emails through our dialer system.
• Communicate with customers who have started the application process and are seeking additional information/assistance.
• Engage with customers and other departments through multiple technological channels (phone, email, chat, and in-house systems).
• Assess customer needs, explore all options, and introduce different types of loans.
• Go the “extra mile” to build trust relationships, customer loyalty, and satisfaction throughout the application process.
• Help customers through our application processes, including:
• Verifying customer information.
• Assisting customers with uploading documents to our online portal.
• Notating/documenting applications.
• Answering customers' questions, concerns, and objections.
• Persuasively explaining the value behind our loan options.
• Adhere to, operate, and maintain knowledge of Reprise Financial policies and procedures, as well as state and federal lending laws and compliance guidelines.
• Complete comprehensive sales training, which includes product knowledge, sales tactics, overcoming objections, and core systems.
• Meet and exceed monthly metrics of accountability.
• Strong passion for engaging with feedback and continuous improvement, actively seeking and providing constructive feedback to enhance performance and processes.

Benefits

• Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
• Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
• Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!
• Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.
• Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
• Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed