Loan Resolution Specialist I

Affordable Homes of South Texas Inc • McAllen, TX

4d • Onsite

About The Position

Under general supervision, yet with establish policies and procedures, the Loan Resolution Specialist I will assist the Loan Administration Manager and staff by providing direct assistance and customer service to clients who are 30+ days delinquent on AHSTI mortgage accounts. Assistance shall be provided efficiently and expeditiously via telephone follow-up calls, one-on-one appointments, and mailing letters.

Requirements

• High school diploma, GED, or equivalent from an accredited institution.
• 2 or more years of experience incustomer service and clerical management duties.
• Bilingual in English and Spanish, with strong written and verbal communication.
• Experience with Microsoft Word, Excel, and Outlook.
• Valid, current, and non-restricted Texas driver’s license.

Nice To Haves

• 2 or more years of successful course studies from an accredited university or college.
• Experience with FICS Mortgage Software.
• Excellent interpersonal skills necessary to positivelyrepresentthe agency and to interact professionally with all employees, customers, and outside entities.
• Ability to work with customers and staff with diverse backgrounds.

Responsibilities

• Complete both written and oral reports to supervisor, as requested.
• Assist Collection department with 60 and 90+ past due accounts (including Loss Mitigation applications).
• Communicate with 30+ days or more past due customers via telephone or face to face todeterminereason for overdue payment and toattemptto correct the situation.
• Record contacted customer informationregardingfinancial status of customer and status of collection efforts.
• Conduct home visits on 30+ days past due accounts.
• Confer with customer andattempttodeterminethe reason for overdue payment, reviewing terms of contract with customer and coordinating face-to-face interviews.
• Mail pre-demand letters to customers to encourage payment of delinquent accounts.
• Record information aboutfinancialstatus of customer and status of collection efforts.
• Perform other related duties as requested and assigned, including back-up for payment clerk.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED