SUMMARY: The Loan Quality Control Operations Coordinator I supports the Quality Control department by assisting with the post-closing and pre-closing review activities. This role ensures quality control processes are completed accurately, efficiently and in compliance with agency, investor and regulatory requirements. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Audits and analyzes mortgage loans to determine if Bank, Regulatory and investor guidelines are met. Monitor and tracks quality control file review pipelines ensuring timely completion and return of audit results. Communicate with Loan Officers, processors, underwriters, closers and settlement agents to obtain missing documentation or clarification on quality control findings. Follows up on outstanding corrective actions or conditions identified in quality control review. Assists in preparing and assembling required loan documents. Assist with gathering, organizing and uploading of loan documentation for internal or external quality control reviews. Maintain accurate records in quality control systems, databases, or tracking logs. Provides immediate feedback to appropriate employees and managers regarding reviews of loans and assistance in problem solving. Recommend adjustments to procedures as part of continuous efforts to create efficiencies within the department. Adheres to the Bank’s Quality Control plan and understands its elements. Maintains a thorough knowledge of Bank policies, Federal and State compliance regulations and Investor guidelines. Maintains strict confidentiality standards and discretionary verification practices. Perform other duties or special projects as assigned by management. QUALIFICATIONS: EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position) Associate’s degree or equivalent KNOWLEDGE, SKILLS & ABILITIES: Minimum 1 year of banking or financial services experience required Ability to understand and interpret regulations. High attention to detail and accuracy. Excellent written and communication skills. Knowledge of mortgage lending practices, documentation and regulatory requirements is a plus. Strong organizational and time management. Proficient in MS, Outlook, Excel, and Adobe COMPETENCIES: Must have cyber security awareness to protect the digital environment, the Bank, and customers.