LOAN PRODUCTION MANAGER
About The Position
GEM Mortgage, a division of Golden Empire Mortgage (GEM) is proud to hold ourselves as one of the most respected lenders in the mortgage industry for over 35 years. The GEM business philosophy holds true that all consumers deserve access to credit, where “our customers are our business” is the cornerstone for excellence. Golden Empire Mortgage isn't just about mortgages and home lending - GEM is about people, and building lasting customer relationships. At GEM we understand that the lending process can be intimidating, that’s why we ensure that all of our employees hold to the highest level of client satisfaction. We pride ourselves on integrity, knowledge and state of the art technology all in an effort to provide our customers with excellent customer service and the best rates possible. Under general supervision of the Branch Manager, the Loan Production Manager specializes in setting sales goals and overseeing the development of new mortgage business, the expansion of existing business relationships and the servicing of customers.
Requirements
- 3-5 years of experience in mortgage lending industry with 2-3 years’ experience in a supervisory role in customer service, operations, business development, or sales management
- Current NMLS license
- Must have ability to complete all phases of the mortgage loan origination process and have demonstrated knowledge of government and conventional residential mortgage loan products and regulations.
- Strong understanding of industry-standard Sales techniques.
- Exceptional communication skills, strong judgment and decision-making skills.
- Standard office practices and procedures.
- Computer skills: Microsoft Office and Google products
- Strong interpersonal and problem-solving skills.
- Must have excellent organizational skills and the ability to adapt to new conditions, assignments, and deadlines.
Responsibilities
- Exceed new business generation, pipeline, and sales management goals to increase market share.
- Possess a strong understanding of our products, our competition in the industry and positioning.
- Train, develop, and support Loan Originators through coaching, meeting assistance, and helping them partner with top agents and brokers.
- Help Loan Originators achieve sales goals by leading, training, and motivating them to succeed.
- Recruit new licensed loan originators and manage loan volume.
- Enforce company procedures, policies, and protocols to ensure they are followed by all staff members.
- Manage service experience to external members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
