Loan Production Assistant

HERITAGE BANK • Spokane, WA

5h • $25 - $45 • Onsite

About The Position

Heritage Bank has an exciting opportunity to join our organization! The Spokane Commercial Banking team is seeking an loan production assistant who will provide broad-based administrative support to commercial lenders, from origination to closing, by assisting in the lending process of commercial loan requests through the documentation and reporting processes, while effectively balancing service, quality, compliance and relationship building

This position is fully on-site in Spokane, Washington.

The Role at a Glance:       

Provides exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards.
Provides assistance and operational support throughout the entire commercial loan function and coordinates the daily workflow to ensure that current loans are in complete conformity with terms.
Ensures timely system inquiries to obtain credit history information on potential borrowers, and provides documents to the processing/servicing department for new and renewal loan closings, as required.
Ensures timely client relationship tracking, processing paperwork, and assembling and summarizing information, as requested and/or required.
Prepares routine correspondence, processes account changes, researches and resolves account related problems and responds to client inquiries.
Researches, compiles and prepares month end reports. Reviews for accuracy and completeness; ensures lender(s) is apprised of any issues/problems that may arise and need immediate attention, prior to management distribution.
Works with lender to ensure a base level of client action planning and prioritization and discusses entire portfolio of clients and prospects to ensure timely receipt of financial information, credit reports, past dues, maturity reports, tickler items, etc.
Ensures timely and accurate scanning, updates and maintenance of customer financial records within the Bank’s standard imaging system. Maintain and manage pending items and exception reports updating customer records as needed and required.
Schedules and organizes meetings and office activities to coordinate the flow of communications.
Establishes and maintains appropriate files and records for loan documents.  Protects the confidentiality of all customer information.
Develops and maintains current knowledge of all bank products and services, and banking rules and regulations.
Keeps other department members informed of concerns, issues and/or questions arising from performance of assigned duties.
May assist lenders with loan closings and signings, as needed and/or requested.
Participates in various community events and/or attends various meetings related to lending initiatives and operational/administration updates.
Contributes to the success of the department with willingness to share in all department responsibilities, as required or assigned.

Requirements

• H.S. Diploma or equivalent required. Associate's Degree or higher in Business and/or Accounting preferred.
• Level I - 1+ year recent office and/or administrative support experience in retail banking and/or lending support role, demonstrating working knowledge of general and/or professional office administration practices and procedures required. Recent working experience in mortgage, consumer, SBA, special assets, commercial lending operations, loan servicing, commercial loan documentation, credit support, or compliance  preferred.
• Level II - 3+ years recent related work experience supporting a diverse and moderate to complex commercial portfolio, demonstrating working knowledge, proficiency and understanding of lending concepts, principals and business practices from origination to closing; strong working knowledge of professional office administration practices and procedures and well developed accounting skills in a financial services and community bank environment required. Knowledge and experience in multiple commercial lending functions, i.e., C&I, SBA, CRE and Agricultural lending preferred.
• Senior - 4+ years recent related work experience supporting a diverse and complex commercial portfolio and multiple bankers, consistently demonstrating thorough working knowledge, proficiency and understanding of lending concepts, principals and business practices from origination to closing, advanced working knowledge of professional office administration practices and procedures and well developed accounting skills in a financial services and community bank environment required. Working knowledge and experience in multiple commercial lending functions, i.e., C&I, SBA, CRE and Agricultural lending required.
• Equivalent combination of education, training and experience may be considered.
• Provides an exceptional level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
• Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up issues over the phone, in person and via email; with the ability to read, write, speak and understand English well.
• Working knowledge of professional office administration practices, and procedures.
• Basic math / accounting skills with an understanding of debits/credits and interest calculations to balance accounts and locate routine and non-routine mathematical errors.
• Demonstrated problem-solving skills with excellent attention to detail and a strong focus on accuracy.
• Strong organizational, time management, data review and processing skills; with the ability to identify and resolve exceptions and interpret data, manage multiple assignments and goals with moderate supervision.
• Ability to gain an understanding and apply principles, procedures, compliance requirements, federal/state regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.
• Ability to gain working knowledge of lending practices, collateral perfection, loan documentation, disclosures, terminology and legal documents.
• Demonstrated self-motivational skills and the ability to work in a high pressure, high-volume production-oriented environment while ensuring deadlines are met.
• Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints.
• Ability to work independently and as a member of a team, while understanding the necessity for communicating and coordinating work efforts with other employees and departments.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient use and understanding of MS Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly. Working knowledge of financial services loan and documentation systems (LaserPro) - preferred.

Nice To Haves

• Associate's Degree or higher in Business and/or Accounting preferred.
• Recent working experience in mortgage, consumer, SBA, special assets, commercial lending operations, loan servicing, commercial loan documentation, credit support, or compliance  preferred.
• Knowledge and experience in multiple commercial lending functions, i.e., C&I, SBA, CRE and Agricultural lending preferred.
• Working knowledge of financial services loan and documentation systems (LaserPro) - preferred.

Responsibilities

• Provides exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards.
• Provides assistance and operational support throughout the entire commercial loan function and coordinates the daily workflow to ensure that current loans are in complete conformity with terms.
• Ensures timely system inquiries to obtain credit history information on potential borrowers, and provides documents to the processing/servicing department for new and renewal loan closings, as required.
• Ensures timely client relationship tracking, processing paperwork, and assembling and summarizing information, as requested and/or required.
• Prepares routine correspondence, processes account changes, researches and resolves account related problems and responds to client inquiries.
• Researches, compiles and prepares month end reports. Reviews for accuracy and completeness; ensures lender(s) is apprised of any issues/problems that may arise and need immediate attention, prior to management distribution.
• Works with lender to ensure a base level of client action planning and prioritization and discusses entire portfolio of clients and prospects to ensure timely receipt of financial information, credit reports, past dues, maturity reports, tickler items, etc.
• Ensures timely and accurate scanning, updates and maintenance of customer financial records within the Bank’s standard imaging system. Maintain and manage pending items and exception reports updating customer records as needed and required.
• Schedules and organizes meetings and office activities to coordinate the flow of communications.
• Establishes and maintains appropriate files and records for loan documents.  Protects the confidentiality of all customer information.
• Develops and maintains current knowledge of all bank products and services, and banking rules and regulations.
• Keeps other department members informed of concerns, issues and/or questions arising from performance of assigned duties.
• May assist lenders with loan closings and signings, as needed and/or requested.
• Participates in various community events and/or attends various meetings related to lending initiatives and operational/administration updates.
• Contributes to the success of the department with willingness to share in all department responsibilities, as required or assigned.

Benefits

• As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy.
• Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date, and/or hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED