Loan Processor, Senior Program Associate

Center for NYC Neighborhoods•New York, NY

4d•$57,000 - $68,000•Hybrid

About The Position

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership. Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York. The Center is hiring a Loan Processor to join a team dedicated to helping middle- and working-class homeowners sustain affordable homeownership repair loans, forgivable loans, and grants throughout the State of New York. The candidate we are seeking to fill this position will play an integral role in assisting the loan origination team, customer interaction from origination to closing, and loan packaging to support the underwriting team. In addition, the ideal candidate will be driven to support the mission of helping homeowners successfully navigate through a broad range of homeownership affordability issues, including but not limited to foreclosure prevention, scam prevention, coastal recovery, and resiliency. This is a full-time, FLSA-exempt position. This is a hybrid role intended for candidates within commuting distance from our office.

Requirements

Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Time management and organization skills.
Ability to meet strict deadlines.
Ability to work in a fast-paced environment.
Willingness to learn new concepts to grow and advance.
Ability to read, understand, and interpret mortgage loan documents.
Ability to work independently and also as part of a team.
Ability to understand real estate finance and mortgage terminology.
Moderate analytical skills.
Knowledge of mortgage loan processing industry standards.
PC skills, including Microsoft Office and Google Suite software.
Passionate about promoting affordable homeownership, thriving and equitable New York neighborhoods.
Familiarity with Loan Origination Software (LOS) and Salesforce.
Associate's degree or higher
Training in the areas of loan processing and mortgage lending
At least 3 years of experience working as a mortgage loan processor for a bank, credit union, or mortgage lender.

Nice To Haves

Previous experience performing loan processing duties for a Community Development Financial Institution is a plus.

Responsibilities

Evaluate and assess residential mortgage loan applications as assigned.
Perform a preliminary review of each application for program eligibility, compliance, and completeness.
Maintain contact and support between the Loan Originator and all other Center departments throughout the processing of the loan, which may include Underwriting, Closing, and Finance.
Outreach to homeowners, advocates, and legal counsel.
Accurately organize all file documentation to comply with industry standards.
Prepare and submit completed loan files to the underwriting team.
Provide a high level of customer service to internal and external stakeholders and applicants.
Update loan milestone tracking on time.
Other duties supporting loan origination and loan processing as assigned.