Loan Processor

MIDFLORIDA Credit Union • Lakeland, FL

10d • Onsite

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members! Loan Processors perform the following functions: Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner. Improve the financial well-being of our members by offering products and services to save time and money. Process loan applications received over the phone and internet submissions. Perform full cycle lending by processing loan applications as well as underwriting loans to closing and disbursement. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Perform member maintenance on existing consumer loans as required. Deliver problem solving solutions and perform research as needed. Provide technical solutions in support of MIDFLORIDA’s electronic services. Accountable for meeting productivity, quality, and sales goals. Professional and efficient communications with all departments promoting synergy. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options. Proactively identify ways to improve employee and member experiences. Perform other duties as assigned.

Requirements

• 1 to 3 years of consumer loan processing experience; Branch/Retail consumer loan processing experience is preferred.
• Possess excellent customer service skills along with strong verbal and written communications skills.
• Thorough understanding of lending products and services.
• Strong multi-tasking and sound decision-making skills.
• Availability to work rotating shifts between the operating hours of 7:00 AM - 7:00 PM Monday through Friday, and ½-day on Saturday (roughly once every 5 weeks).
• Position is an "In office, NOT a remote position."

Nice To Haves

• Call Center experience is a plus.
• Bilingual (English and Spanish) candidates are encouraged to apply.
• Bachelor's Degree preferred.

Responsibilities

• Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner.
• Improve the financial well-being of our members by offering products and services to save time and money.
• Process loan applications received over the phone and internet submissions.
• Perform full cycle lending by processing loan applications as well as underwriting loans to closing and disbursement.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Perform member maintenance on existing consumer loans as required.
• Deliver problem solving solutions and perform research as needed.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Accountable for meeting productivity, quality, and sales goals.
• Professional and efficient communications with all departments promoting synergy.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.
• Proactively identify ways to improve employee and member experiences.
• Perform other duties as assigned.

Benefits

• Stability
• Opportunity for growth
• Paid time off and Paid Holidays
• Tuition assistance after 6 months of service
• 401K Plan with Employer Matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
• Employee Assistance Program- No waiting period to access benefit
• Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level