Mortgage Servicing - Loan Processor II

NBH Bank•Kansas City, MO

About The Position

As a Loan Processor II, you will process FHA/VA/CONV/RH/Mortgage Revenue Bond loans within established guidelines and procedures for accuracy and efficiency and obtain/verify financial information as required by FHA/VA/CONV/RH/Mortgage Revenue Bond loan products to include additional information required by Peoples. You will be responsible for a variety of tasks including preparing and sending disclosures as needed, managing REGB and HMDA requirements in a timely manner, and meeting weekly with mortgage bankers to discuss pipeline progression and strategy. Along with, ensuring that the information in the field screens for the processors are accurate and complete and meets the required fields to submit to underwriting. You will place orders for various services such as agency case numbers, tax transcripts, appraisals, flood certs, written verifications, title reports, homeowner’s insurance, and payoffs, and following up on orders to third parties to ensure timely delivery. Additionally, you will upload documents into Encompass, document the conversation log in the loan file with all activities, meet internal service standards, and perform special projects and other duties as assigned. You are expected to build a great rapport with clients and fellow associates and treat others with respect and consideration regardless of their status or position. All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Requirements

High school graduate or equivalent preferred.
Experience working in a fast-paced, deadline-oriented environment.
Minimum two (2) years of retail FHA/VA/CONVENTIONAL residential loan processing experience required.

Nice To Haves

Associate’s degree or higher.
Effective verbal and written communication skills.
Excellent interpersonal skills.
Ability to work well as a team player and assist other teams as needed.
Ability to organize work and be flexible on priorities and urgency.
Ability to interpret agency policies and Peoples procedures to customers.
Demonstrated ability to use discretion, tact, and diplomacy when dealing with customers, third parties, and co-workers.
Good math, typing, and computer skills with experience using Microsoft products.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Analytical ability.
Problem solving skills.
Attention to detail.
Thorough knowledge and understanding of regulatory and compliance issues affecting all aspects of the lending process.
Familiarity of local financial marketplace.

Responsibilities

process FHA/VA/CONV/RH/Mortgage Revenue Bond loans within established guidelines and procedures for accuracy and efficiency
obtain/verify financial information as required by FHA/VA/CONV/RH/Mortgage Revenue Bond loan products to include additional information required by Peoples
preparing and sending disclosures as needed
managing REGB and HMDA requirements in a timely manner
meeting weekly with mortgage bankers to discuss pipeline progression and strategy
ensuring that the information in the field screens for the processors are accurate and complete and meets the required fields to submit to underwriting
place orders for various services such as agency case numbers, tax transcripts, appraisals, flood certs, written verifications, title reports, homeowner’s insurance, and payoffs, and following up on orders to third parties to ensure timely delivery
upload documents into Encompass
document the conversation log in the loan file with all activities
meet internal service standards
perform special projects and other duties as assigned
build a great rapport with clients and fellow associates and treat others with respect and consideration regardless of their status or position
maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements