Loan Processing Specialist

My Education Solutions•San Antonio, TX

66d•Hybrid

About The Position

In this role, you will play a vital role in the application process, ensuring its accuracy, completeness, and timely submission to the Department of Education. You will be a trusted partner to MES advisors and clients, guiding them through the complexities of the process and providing excellent customer service. Benefits Include: Hybrid position after training. Medical 100% paid 401k matching 2 weeks earned PTO AFLAC Student Loan Forgiveness Alignment with Core Company Values and Culture is a must: Grow or Die Find a Way Keep Commitments Do the Right Thing

Requirements

Minimum of 3 years of experience in loan processing or a related field.
Strong understanding of loan processing procedures and regulations.
Excellent attention to detail and accuracy.
Proven ability to multitask and manage deadlines effectively.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite and loan CRM software.

Nice To Haves

Preferred Degree in Business, Finance, or Accounting

Responsibilities

Process student loan forgiveness applications: Review and analyze applications for completeness and accuracy.
Gather and verify all necessary documentation, including tax returns and pay stubs.
Work with clients to resolve any discrepancies or missing information.
Prepare student loan forgiveness application for Department of Education review.
Maintain communication and relationships: Communicate effectively with MES advisors and clients throughout the process.
Keep clients informed of the status of their applications and address their questions and concerns promptly.
Build strong relationships with clients to ensure a positive experience.
Adhere to regulations and procedures: Ensure all processing activities comply with company policies, federal and state regulations, and industry best practices.
Maintain accurate and complete files for documentation and audit purposes.
Stay up-to-date on changes in regulations and procedures.
Other responsibilities: Backup client care during busy call times.
Prepare and submit student loan forgiveness documents.
Assist with client servicing activities as required.

Benefits

Hybrid position after training.
Medical 100% paid
401k matching
2 weeks earned PTO
AFLAC
Student Loan Forgiveness
Competitive salary and benefits package.
100% Company-paid Health, Dental, and Vision Insurance after 90 days
Company-paid life insurance policy
Opportunity to work with a team of experienced professionals in a fast-paced environment.
Make a difference in the lives of your clients by helping them achieve their financial goals.
Career development and advancement opportunities.