Loan Processing Specialist

My Education Solutions-posted 13 days ago
Full-time • Mid Level
Hybrid • San Antonio, TX
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In this role, you will play a vital role in the application process, ensuring its accuracy, completeness, and timely submission to the Department of Education. You will be a trusted partner to MES advisors and clients, guiding them through the complexities of the process and providing excellent customer service. Benefits Include: Hybrid position after training. Medical 100% paid 401k matching 2 weeks earned PTO AFLAC Student Loan Forgiveness Alignment with Core Company Values and Culture is a must: Grow or Die Find a Way Keep Commitments Do the Right Thing

  • Process student loan forgiveness applications: Review and analyze applications for completeness and accuracy.
  • Gather and verify all necessary documentation, including tax returns and pay stubs.
  • Work with clients to resolve any discrepancies or missing information.
  • Prepare student loan forgiveness application for Department of Education review.
  • Maintain communication and relationships: Communicate effectively with MES advisors and clients throughout the process.
  • Keep clients informed of the status of their applications and address their questions and concerns promptly.
  • Build strong relationships with clients to ensure a positive experience.
  • Adhere to regulations and procedures: Ensure all processing activities comply with company policies, federal and state regulations, and industry best practices.
  • Maintain accurate and complete files for documentation and audit purposes.
  • Stay up-to-date on changes in regulations and procedures.
  • Other responsibilities: Backup client care during busy call times.
  • Prepare and submit student loan forgiveness documents.
  • Assist with client servicing activities as required.
  • Minimum of 3 years of experience in loan processing or a related field.
  • Strong understanding of loan processing procedures and regulations.
  • Excellent attention to detail and accuracy.
  • Proven ability to multitask and manage deadlines effectively.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and loan CRM software.
  • Preferred Degree in Business, Finance, or Accounting
  • Hybrid position after training.
  • Medical 100% paid
  • 401k matching
  • 2 weeks earned PTO
  • AFLAC
  • Student Loan Forgiveness
  • Competitive salary and benefits package.
  • 100% Company-paid Health, Dental, and Vision Insurance after 90 days
  • Company-paid life insurance policy
  • Opportunity to work with a team of experienced professionals in a fast-paced environment.
  • Make a difference in the lives of your clients by helping them achieve their financial goals.
  • Career development and advancement opportunities.
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