Loan Processing Specialist
About The Position
The Consumer Loan Servicing role is all back-end processing. We primarily focus on providing the frontline departments with processing subsequent changes to loans and provide full support on product claims, purchases and cancellations. Bellow are some role details and responsibilities: Support Consumer Loan Servicing and/or Bankruptcy Team in reaching department goals. Responsible for processing filing notifications, proof of claims, reaffirmations, and other account maintenance requests related to bankruptcies. Prepare documents and update existing loan records when subsequent changes have been approved related to modifications, balloons, extension agreements. Assist with communication between the company and 3rd party partners for assistance on Bankruptcy or Product Claims, Purchases and Cancellations. Support and guide frontline departments with problem solving in a timely manner through emails and TEAMs. Review, sort and file all on-site mail related to Imaging. Answer questions regarding products, policies, and procedures Engage and assist team with best member experience. Meet and exceed service level standards.
Requirements
- data entry
- administrative support
- consumer loan
- 1-3 years of financial or banking experience
- Back end processing experience
- Detail oriented and able to work in a fast paced setting
Responsibilities
- Support Consumer Loan Servicing and/or Bankruptcy Team in reaching department goals.
- Responsible for processing filing notifications, proof of claims, reaffirmations, and other account maintenance requests related to bankruptcies.
- Prepare documents and update existing loan records when subsequent changes have been approved related to modifications, balloons, extension agreements.
- Assist with communication between the company and 3rd party partners for assistance on Bankruptcy or Product Claims, Purchases and Cancellations.
- Support and guide frontline departments with problem solving in a timely manner through emails and TEAMs.
- Review, sort and file all on-site mail related to Imaging.
- Answer questions regarding products, policies, and procedures
- Engage and assist team with best member experience.
- Meet and exceed service level standards.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
