Loan Processing Manager
About The Position
As the Loan Processing Manager, your primary focus will be to ensure Retail and Commercial loan processing functions operate accurately, efficiently, and in full compliance with regulatory and bank requirements. By leading supervisors and partnering with senior leadership, you will drive consistent performance, meet service level expectations, and adjust priorities to address operational and resource challenges. What You’ll Do: Day in the Life – Every day you will lead the supervisors who oversee daily loan operations, ensuring policies, procedures, systems, and processes are followed consistently and accurately. This role is responsible for organizing team workloads, maintaining system and database accuracy, producing required reports, and ensuring ongoing compliance with RESPA, HMDA, and Regulation Z. You will coach and develop leaders, support training as needed, and partner closely with Loan Operations leadership to define operating standards and monitor quality. In coordination with the VP of Loan Operations, you will participate in performance management, hiring, and other employee decisions, while contributing to the development and maintenance of department procedures and policy documentation.
Requirements
- Candidates should have at least five years of banking experience, preferably in loan operations, with the ability to lead others, adapt to changing business needs, manage projects effectively, build strong professional relationships, apply solid analytical and communication skills, and demonstrate a strong work ethic with attention to detail while working independently or as part of a team.
- Candidates should have two years’ of leadership experience as well as a strong track record of meeting service level expectations and partnering with leadership to adjust priorities and address operational and resource challenges.
- Strong reasoning, analytical, technical, mathematical, and communication skills, combined with an excellent work ethic, attention to detail, and the ability to work independently or as part of a team.
Nice To Haves
- Bachelor’s degree in Business related field.
Responsibilities
- Lead supervisors who oversee daily loan operations, ensuring policies, procedures, systems, and processes are followed consistently and accurately.
- Organize team workloads
- Maintain system and database accuracy
- Produce required reports
- Ensure ongoing compliance with RESPA, HMDA, and Regulation Z.
- Coach and develop leaders
- Support training as needed
- Partner closely with Loan Operations leadership to define operating standards and monitor quality.
- Participate in performance management, hiring, and other employee decisions
- Contribute to the development and maintenance of department procedures and policy documentation.
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Educational assistance program
- Wellness benefits
- Life event coverage
- Paid parental bonding leave
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- National and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
