Loan Processing Manager - Mortgage

TD Bank • Lexington, SC

71d • $86,840 - $130,000 • Hybrid

About The Position

The Loan Processing Manager - Mortgage will oversee the day-to-day operations of a residential processing team ensuring efficiency, compliance, and superior service delivery. They will be proactive, adaptable, handle a wide range of responsibilities, be able to work in a fast-paced environment working with internal and external partners and is self-driven to execute on leadership directives. The Loan Processing Manager responsibilities will include pipeline management in respect to: Voice of the Customer, Executing on the Monthly Funding Goal, Managing Loan Velocity, Managing Closing Dates, Phone Metrics, Quality Assurance/Control Results. The role benefits from expertise in residential lending, mortgage compliance regulations, people management (12-15 Processors), strong leadership skills, proficiency with Encompass, Microsoft products (strong Excel skills).

Requirements

• Bachelor's degree or relevant work experience.
• 3+ Years Residential Mortgage or Consumer Lending loan experience of conventional, FHA, and VA loans or Consumer Loan experience.
• Must have management experience 2+ years with overall responsibility for processing, underwriting, or closing of residential mortgage loans.
• Extensive working knowledge of residential loan documentation.
• Excellent oral and written communication skills.
• Excellent PC skills and familiarity with standard office equipment.
• Ability to work in a fast-paced dynamic environment.
• Detail-oriented, self-motivated, possessing excellent organizational, analytical and decision-making skills.
• Knowledge of regulatory, Investor and departmental policies for compliance and residential lending laws.
• Ability to effectively communicate with all levels of management.
• Ability to think out of the box in structuring and processing loan requests.

Nice To Haves

• Strong Word and Excel skills (ability to format documents and spreadsheets, pivot tables, etc.).
• Strong coaching and leadership skills (holding team accountable).

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Oversees single to multi-faceted Retail Credit and Loan Origination functions/disciplines.
• Responsible for overseeing the day to day management of all assigned staff.
• Provides daily leadership to staff with regards to all process, policy, account management, processing underwriting, and closing functions as needed.
• Ensures established policy and procedure is followed by all operations team members.
• Supports the commitment to WOW! Service by meeting or exceeding established Operational Metrics.
• Responsible for ensuring accurate loan delivery.
• Provides training and/or guidance to team members and sales staff (this includes management level team members).
• Supports TD Bank's mission, vision, strategic goals, quality initiatives and service standards.
• Coaches and mentors staff, ensures employees are properly trained.
• Adheres to all audit, regulatory, and compliance requirements.
• Develops and maintains strong business relationships with Retail, Product, and other business partners, facilitates partnership meetings.
• Serves as escalation point for customer complaint resolution.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree