Loan Process Manager - Loan Operations (Corporate)

Bank Of The Sierra • Porterville, CA

288d • $70,000 - $110,000

About The Position

The Loan Process Manager will lead and manage the Loan Imaging Team within the Loan Service Center, under the direction of the Director of Commercial Services, to meet the service and delivery needs of Bank of the Sierra and our customers. The Loan Process Manager will ensure the department maintains a high quality of service and continually develops new processing capabilities and efficiencies, including digital channels.

Requirements

• Bachelor's degree (BA or BS) or five to ten years of related experience and/or training or equivalent combination of education and experience.
• Previous Leadership/Management experience.
• Effective communication skills.
• Detail oriented.
• High motivational level, proactive performer.
• Excellent problem-solving / analysis skills.

Responsibilities

• Responsible for ongoing process reviews and implementing change in order to accomplish maximum efficiency; reduce operational costs, meet bank and regulatory compliance requirements, and to deliver premier customer service to both our internal and external customers.
• Sets and communicates clear goals while driving results and creating a high-performing workforce.
• Ensures effective control of workflow to meet deadlines.
• Monitors and evaluates work quality, efficiency, and productivity, ensuring that optimal efficiency is maintained.
• Interfaces with Credit Administration, Accounting, Lending personnel, and various other departments to discuss topics related to Loan Servicing to achieve desired results.
• Ensures work is completed on time and accurately by planning, coordinating, and monitoring daily activities.
• Acts as an escalation point for team members to resolve issues related to Loan Servicing.
• Participate in required training on pertinent compliance laws and regulations as required by the bank.
• Directly supervises employees in Loan Imaging, overseeing assigned functions.
• Comply with policy, procedures, security requirements, and government regulations.
• Assist in the areas of Imaging, report generation, supporting Loan systems used in LSC such as Loan Vantage, TrueStage, Book to Core, LaserPro, DecisionPro, MortgageBot, ConsumerBot.
• Coordinate and manage all internal and external audits for the Loan Servicing departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree