Loan Portfolio Specialist 5047

Keesler Federal Career•Gulfport, MS

About The Position

The Loan Portfolio Specialist is a critical role responsible for executing complex loan servicing functions that ensure accuracy, compliance, and operational integrity across the credit union’s Consumer Lending portfolio. This position requires applying advanced judgment to resolve discrepancies and maintain adherence to federal regulations, including, but not limited to, Regulation Z, Regulation CC, FCRA, SCRA, BSA, and OFAC. This role also incorporates custom reporting by mitigating risk through rigorous review of operational and exception reports. Provides on-site representation and administration of the day-to-day operations of Guaranteed Asset Protection (GAP), Credit Insurance (Credit Life and Disability), Accident and Health Insurance (A&H), Vehicle Service Contracts (VSC), and Mechanical Breakdown Protection (MBP) refund and claims processes. Responsible for processing claims, issuing refunds, conducting extensive research, and maintaining professional communication with dealerships, vendors, and members to ensure timely and accurate resolution.

Requirements

An associate degree or equivalent combination of education and relevant experience is preferred.
Three or more years of similar or related experience preferred.
Meticulous accuracy and attention to detail required.
Strong communication, organizational, and member service skills required.
Ability to apply foundational knowledge across tasks
Delivers exceptional member service across multiple channels, including phone and written communication
Courtesy, tact, and diplomacy are essential elements of the job.
A significant level of trust and diplomacy is required in addition to normal courtesy and tact.
Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
Confidentiality is vitally important.
Working knowledge of Microsoft Windows, with proficiency in all applications of Microsoft Office Suite (Word, Excel, Powerpoint, etc.)

Responsibilities

Execute business loans funding requests, ensuring compliance with internal controls and regulatory standards.
Receives and reviews loan payoff checks, verifying if the amount fully satisfies the loan and applying judgment on discrepancies while ensuring compliance with Regulation Z.
Provides comprehensive loan servicing support, including delivering accurate payoff quotes and clearly explaining payment posting, amortization schedules, and interest/principal allocation to members and team members.
Performs loan recasts with sound judgment, analyzing payment structures, principal impacts, and amortization effects to ensure accuracy and compliance with loan terms.
Supports IT with Symitar testing and evaluations, including creating and validating RepGen reports to ensure system accuracy and operational efficiency.
Executes loan modifications across the credit union, including due date changes, lump-sum payment analysis, interest rate adjustments, and addition of ancillary products impacting payment structures.
Applies deep understanding of loan fundamentals and sound judgment to ensure accuracy and compliance.
Conducts thorough reviews of operational and exception reports to identify potential risks and irregularities, such as payoff discrepancies or negative amortization, ensuring compliance with regulatory standards and strengthening internal controls.
Collaborates cross-functionally with Titles and other key departments to execute complex payment and interest rate adjustments, ensuring accuracy, regulatory compliance, and seamless member experience across multiple loan servicing functions.
Manages credit bureau dispute resolution, conducting detailed account investigations to ensure accuracy and compliance.
Applies critical judgment to identify potential identity theft indicators and escalates to Fraud when necessary, leveraging specialized knowledge of credit reporting regulations and risk mitigation.
Processes credit bureau corrections through E-Oscar, resolving inaccuracies caused by system errors or team member input.
Ensures data integrity, regulatory compliance, and protects member credit profiles through precise and timely adjustments.
Reviews and validates SCRA requests, applying regulatory knowledge to determine eligibility and implement required loan adjustments.
Ensures full compliance with Servicemembers Civil Relief Act provisions while safeguarding member rights and organizational integrity.
Performs quality assurance checks throughout loan servicing processes, verifying accuracy, compliance, and adherence to internal controls.
Identify errors, trends, and process gaps to drive continuous improvement and mitigate operational risk.
Prepares and submits Letters of Guarantee to insurance carriers for totaled vehicles to facilitate claim resolution and protect member interests.
Processes insurance payments received for totaled vehicles ensuring accurate application to loan balances and reconciliation with member accounts.
Handles inbound and outbound phone calls to collaborate with internal teams, external members, insurance providers, and auto dealers to resolve inquiries and ensure a seamless member experience.
Processes and files claims for GAP, Credit Life, Credit Disability, MBP, and related ancillary products.
Issues refunds for select ancillary products, ensuring accuracy and compliance with policy terms.
Submits and tracks GAP Advantage, GAP Plus, and Total Loss Assistance claims.
Reconciles premiums and refunds with issued policies and vendor statements.
Conducts detailed research to resolve discrepancies in refund amounts, claim denials, or missing documentation.
Tracks the status of all claims and refunds, maintaining accurate logs of outstanding items and follow-ups.
Reviews and audits loan insurance file maintenance reports to identify and resolve exceptions.
Professionally communicates with dealerships, insurance providers, and third-party vendors to resolve outstanding refund issues and gather required documentation.
Follows up on delayed or incomplete refunds and escalates issues as needed to ensure timely resolution
Provides timely updates to members regarding the status of their claims, refunds, and loan-related insurance products.
Submits requests to Retail Support for cashier’s checks to be issued, ensuring all member-facing transactions are accurately documented and communicated in compliance with internal controls.
Imports, indexes, and maintains documents in the credit union’s document repository.
Ensures compliance with all applicable federal regulations, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Completes monthly reports for select ancillary products; reviews activity and supports internal audits.
Executes additional responsibilities and special projects as needed to support departmental objectives and organizational goals.
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)