Loan Payment Specialist

General Electric Credit Union•Blue Ash, OH

12d

About The Position

Loan Payment Specialist General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The Loan Payment Specialist is responsible for ensuring accurate and timely servicing of various types of loans (including consumer, indirect, mortgage, and commercial), interacting with members and third-party vendors to resolve complex loan-related issues and properly applying payments, performing adjustments, and performing loan maintenance.

Requirements

High school diploma or GED required
Two years of customer service experience required
Three years of experience with consumer or mortgage loans required
Strong interpersonal and communication skills to deliver an impactful and positive member experience
Solid problem-solving skills with the ability to thoroughly research transaction histories
Strong computer skills with proficiency in Microsoft Office products and the ability to gain proficiency in other credit union systems

Responsibilities

Educate, troubleshoot, and resolve issues regarding loans, including assisting with escalated calls regarding consumer loans, indirect loans, mortgage loans, and commercial loans
Assist internal team members with loan-related issues via chat and email
Make daily outbound calls to members regarding their proof of insurance discrepancies and returned documents
Make outbound calls to members and third-party vendors regarding payoff requests and payoff discrepancies
Perform loan maintenance tasks
Accurately process or forward Guaranteed Asset Protection (GAP) Insurance and total loss payments
Apply deposit checks accurately while maintaining compliance regulations
Perform complex payment posting and adjustments to serviced loans
Maintain a thorough understanding of loan accruals, receivables, fee types and how they affect loan types to understand how payment adjustments will impact the loan
Process disbursements
Balance the Loan Operations General Ledger
Post multifaceted payments to correct errors
Monitor loan maintenance reports to identify exceptions or errors
Post and correct transactions in a timely manner
Monitor commercial insurance to ensure compliance with proof of insurance requirements for business loans
Perform other duties to support the department as necessary