Loan Originations Supervisor, Customer Service

LendKey Technologies • Blue Ash, OH

3d • Hybrid

About The Position

LendKey Technologies, Inc. is a pioneer in digital network lending, dedicated to simplifying the lending process for both financial institutions and borrowers. With more than 15 years of experience, LendKey has facilitated more than $8 billion in loans through hundreds of credit unions and community banks nationwide. Our mission is to empower local lenders with innovative, reliable technology that upholds community values while enabling access to national markets.

At LendKey, our Loan Originations team is at the heart of delivering exceptional experiences to our borrowers. This team serves as a trusted guide for customers navigating the loan application process, ensuring they receive timely information, clear guidance, and thoughtful support.

As a Loan Originations Supervisor you will play a critical leadership role in shaping both the customer experience and the success of your team. You will coach and develop Loan Specialists, drive operational excellence, and foster a high-performance, service-oriented environment. Your leadership will directly contribute to LendKey’s growth by ensuring every borrower interaction reflects our commitment to being helpful, present, and trustworthy.

This is an opportunity to lead, develop talent, and make a meaningful impact in an organization focused on improving access to lending through strong partnerships with credit unions and community banks.

Requirements

• Bachelor’s degree in Business, Management, or a related field, or equivalent combination of education and relevant leadership experience
• Prior experience in a call center, customer service, or team leadership role strongly preferred
• Comfortable using technology and navigating multiple systems, tools, and software applications
• Strong verbal and written communication skills, with the ability to clearly guide, coach, and support team members
• Proven ability to coach, develop, and motivate employees to achieve individual and team goals
• Sound judgment and strong problem-solving skills, with the ability to make thoughtful, timely decisions
• Ability to manage competing priorities and perform effectively in a fast-paced, dynamic environment
• Composed and professional under pressure, with a focus on delivering solutions and maintaining service quality
• Strong interpersonal skills, with the ability to build trust and collaborate effectively across teams and leadership levels
• A genuine passion for delivering exceptional customer experiences and supporting team success
• Strong alignment with LendKey’s core values: Truthful – acting with honesty and integrity; Helpful – supporting teammates, clients, and customers; Present – engaged, accountable, and committed; Driven – motivated to make a meaningful impact; Diligent – thoughtful, detail-oriented, and reliable in execution

Nice To Haves

• Financial services or lending experience is helpful but not required—we provide the training needed to be successful

Responsibilities

• Provide day-to-day leadership, coaching, and guidance to Loan Specialists to ensure exceptional customer experiences
• Monitor individual and team performance, deliver regular feedback, and support ongoing professional development
• Motivate and engage team members through clear communication, recognition, and accountability
• Participate in recruiting, interviewing, and onboarding new Loan Specialists
• Oversee daily call center operations, including call queue management and staffing alignment to meet service levels
• Serve as an escalation point for complex borrower inquiries and ensure timely, effective resolution
• Maintain deep knowledge of LendKey’s products, systems, and processes to effectively support the team
• Provide hands-on call support during peak periods to ensure consistent service delivery
• Identify operational gaps, trends, or customer pain points and recommend solutions to improve efficiency and experience
• Support training initiatives and lead onboarding and skill-development sessions for new and existing team members
• Collaborate cross-functionally with Operations, Product, and other internal teams on initiatives and improvements
• Escalate urgent issues appropriately to leadership to ensure timely resolution
• Uphold all company policies, procedures, and regulatory requirements
• Maintain strict confidentiality and security of borrower information

Benefits

• Welcoming Environment: Work from our modern Blue Ash office, just steps from Summit Park, with the ability to work remotely.
• Growth & Opportunity: Be part of a company that values professional development and encourages new ideas.
• Community Impact: Join a team that supports local communities and social responsibility.
• Creative & Transparent Culture: An open, collaborative environment that values innovation and honest communication.
• Comprehensive Benefits: Medical, dental, vision, and additional wellness coverage for your overall well-being.
• Unlimited PTO: Flexible time off to support work-life balance.
• Stock Options: Opportunity to share in the company’s growth and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager