Loan Ops Senior Processor / Post Book QC Senior Processor

First Horizon Corp.•Memphis, TN

41d•Onsite

About The Position

At First Horizon, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Senior Processor is responsible for managing the quality control process for commercial lines of business within the Lending Services division of the bank. The position ensures that all technical processes and functions meet high standards for quality and protects the loan assets of the bank. The Senior Processor is responsible for inspecting all loan documents and ensuring that all procedural and policy guidelines are followed. The Senior Processor is also responsible for assisting with the onboarding of new employees and assisting with the daily management reporting of manual processes. We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Requirements

Bachelor's degree preferred or high school diploma with 4-6 years of experience. Experience preferred in financial industry or consumer or commercial lending.
Knowledge - Understanding of various loan documents, procedures, policies, and regulations.
Familiarity with loan and servicing systems such as ALS, FD, ARX, iCL, APPRO, ACBS, LDTS and BPM.
Skills - Excellent communication skills (written & verbal); Attention to detail; MS Office (Word, Excel, Outlook); teamwork/teambuilding skills; strong organizational and prioritization skills are needed.
Ability to communicate effectively with own team, other teams within the department, as well as line of business partners
Ability to establish positive working relationships across the organization
Ability to work well with others in a team setting but also be accountable for individual tasks, and to train/educate others
Ability to manage multiple issues in a timely manner
Ability to succeed in a fast-paced environment
Ability to work with teammates in multiple locations/states
Ability to determine the root cause of an issue, when needed by analyzing data and / or documentation to ensure compliance with policies, procedures, and or regulatory and risk requirements all while meeting department service level agreements
Ability to work with little supervision but know when to ask for help
Ability to work independently and to carry out assignments to completion within parameters of procedures and agreed upon Service Level Agreements
Ability to handle difficult customers
Ability to respond quickly to problem situations
Ability to take a systematic approach to work & plan ahead
Excellent verbal and written communication skills, including ability to effectively communicate with internal and occasionally external customers
Knowledge of lending regulations
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
In-depth knowledge in either consumer or commercial loans required - an understanding of both is preferred
Excellent computer proficiency (MS Office - Word, Excel and Outlook)
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 30 lbs

Responsibilities

Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements)
Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)
Lives our company values, embraces change and ensures an inclusive, positive work climate
Responsible for assessing risk and complies with all policies and procedures
Responsible for the quality control of documents daily
Perform related duties of inspecting documents and completing daily reports
Maintain compliance with policy and procedures
Work with others to ensure that the entire team's work is within SLA
Assist with the onboarding process for new employees
Assist with reporting daily manual processes for management
Responsible for all other duties as assigned