Loan Operations Unit Manager

East West Bank • El Monte, CA

3d

About The Position

The Loan Operations Manager oversees high-performing teams responsible for end-to-end loan documentation, funding, construction disbursements, and servicing activities. This role drives operational excellence, ensures strong control execution, partners with key stakeholders cross-functionally, and maintains full compliance with regulatory and policy standards. The manager will ensure a culture of accountability, continuous improvement, and client service while managing capacity, quality, and risk across a complex commercial lending portfolio.

Requirements

• 7–10+ years of commercial loan operations experience, including 5+ years in team leadership
• Extensive expertise in commercial real estate loan documentation, title and survey due diligence, funding operations, servicing, and construction loan disbursement management..
• Deep experience interpreting and operationalizing complex and highly negotiated loan agreements.
• Strong understanding of operational controls, risk management, and regulatory frameworks.
• Proven track record implementing scalable workflows and driving process improvement.
• Applicants must have legal authorization to work in the United States.
• We do not offer visa sponsorship at this time.

Nice To Haves

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other productivity tools.
• Proficiency with loan systems, and workflow platforms (e.g., FIS, LaserPro, CLCS).
• Hands-on experience with loan documentation & funding, construction draw administration, budget control, lien waivers, title updates/endorsements, and vendor management.

Responsibilities

• People Leadership & Team Management Lead, coach, and develop a team of analysts, specialists, and senior processors with clear goals, KPIs, and career pathways.
• Foster a culture of results-driven performance, accountability, inclusion, continuous improvement, and customer focus.
• Manage resource planning, workload balancing, and case routing to meet SLAs and adjust to changing demand.
• Implement quality controls such as 4-eye reviews, sampling, and QC/QA routines; deliver ongoing performance feedback.
• Provide development and targeted training in specialized areas such as commercial title and survey due diligence, lien and encumbrance analysis, loan documentation, construction budget management and draw controls, complex funding structures, and ongoing servicing processes.
• Operational Excellence & Controls Oversee end-to-end loan operations, including intake and processing of document and funding requests, construction disbursements, and ongoing servicing.
• Ensure robust control design including but not limited to maker/checker routines, segregation of duties, auditable documentation.
• Drive process simplification and automation through standardized checklists, digital workflows, and exception dashboards.
• Partner with Technology and Business Analytics to implement system enhancements and leverage analytics for exceptions, aging, SLA adherence, and error-rate analysis.
• Compliance, Risk & Policy Alignment Maintain strict adherence to corporate credit governance, credit policies, documentation, funding, and servicing standards, construction disbursement protocols, and regulatory requirements.
• Operationalize all internal and external loan agreements, including conditions precedent, loan terms and conditions, ongoing servicing requirements and provisions.
• Prepare for internal audits, compliance reviews, and regulatory examinations; drive timely remediation of findings.
• Identify emerging risks, escalate appropriately, and document exceptions with clear rationale and required approvals.
• Stakeholder Partnership & Communication Serve as the operational liaison for Credit, Legal, Construction Administration, Relationship Managers, Treasury Operations, and third-party vendors.
• Communicate funding readiness, documentation gaps, exception status, and construction draw timing clearly and proactively.
• Produce management reporting on pipeline, SLA performance, exceptions, construction budget-to-actuals, and risk indicators, including but not limited to mechanics liens, post-closing exceptions, UCC alerts.
• May perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed