Loan Operations Team Lead II-Real Estate Secured Lending

TD Bank • Mount Laurel, NJ

18h • $24 - $34

About The Position

The Loan Operations Team Lead II guides and supervises the day-to-day of a unit or team in Loan Operations. The job performs various administrative tasks involved in servicing loans.

Requirements

• 2 year degree or equivalent experience
• 3-5 years related experience required
• Previous lead experience is required.
• Ability to coach and motivate Employees to improve performance and efficiency
• Demonstrated attention to detail and proven ability to prioritize workload to meet unit objectives
• Excellent written and verbal communications skills are required
• The ability to understand and apply complex policies and procedures is required
• The ability to balance competing priorities and make sound business decisions within standard policy is also required
• Ability to interact with and provide excellent Customer service to internal and external Customers
• Excellent PC skills and familiarity with standard office equipment

Nice To Haves

• Direct experience in one or more Loan Operations functions is preferred
• Knowledge of relevant banking rules and policies is preferred
• Quality Assurance and Risk Control experience
• Mortgage experience
• Loanserv and Fidelity familiarity

Responsibilities

• Performs duties of Employees supervised on a limited basis and acts as an experienced resource for team
• Activities involve day-to-day work load coordination, resolution of procedural problems, and prioritization based on business objectives
• Usually provides support to two or more teams performing two or more operations activities
• Responds to more complex inquiries and issues from Customers and internal units
• Researches information to provide responses and resolution
• Contacts Customers to explain items affecting their accounts
• Reviews work, provides information and procedural knowledge to less experienced staff
• Performs varied, non-routine administrative tasks in support of a single unit or team within Loan Operations
• Responds to inquiries and issues from internal units
• Performs research and reviews of any unresolved suspicious items with staff to help prevent fraudulent activities
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members
• Performs preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
• Makes entries in general ledger related to paperwork and information processed
• Ensures accuracy of entries and verifies data entered
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness
• Provides input and assistance to management in developing and maintaining budget as requested
• Identifies audits, investigates, and rectifies departmental discrepancies

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree