Position will work 100% on site. Analyze business issues and make recommendations to maximize operational efficiency, quality and compliance. Analyze and solve highly complex system related operational and customer issues. Create and maintain databases and management reports, interpreting data and identifying trends for management. Monitor, identify, research, compile, and report daily operational data related to specialized transactions, functions, work volume, productivity, fraud, client complaints, titles, negative reserve, finance and quality issues. Identify, develop and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service. Provide training to others in the department/function as a highly skilled subject matter expert who can be successful assigned to any operations function with the ability of independent decision-making. Services as an escalation contact. Performs project work, management reporting and makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves problems within established guidelines. Position requires flexibility in prioritizing workflow for the day, with emphasis on multi-tasking. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.