Loan Operations Supervisor

Fidelity Bank • Fuquay-Varina, NC

98d

About The Position

The Loan Operations Supervisor position is responsible for overseeing one or more business units within Loan Operations which may include Loan Document Preparation and Processing, Loan Document Review and Imaging, and Loan Booking and Maintenance. This role ensures operational efficiency, regulatory compliance, and a high standard of customer service while leading and developing team members.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 4 years in Loan Operations, customer service, and leadership roles.
• Exceptional verbal, interpersonal and written communication skills.
• Excellent computer skills including knowledge of Microsoft Office products.
• Ability to work on and manage projects.

Nice To Haves

• Supervisory experience preferred.
• Fiserv Precision Core.
• LaserPro Document Preparation System.
• Abrigo Loan Origination System.
• Fiserv’s Source Capture.

Responsibilities

• Manage daily activities of Loan Operations team members.
• Ensure adequate staffing and oversee performance appraisals, disciplinary actions, and career development plans.
• Provide coaching and mentoring, identifying strengths and areas for improvement, and implement strategies to enhance team performance.
• Deliver a best-in-class customer experience while adhering to internal policies and regulatory guidelines.
• Resolve inquiries and issues from customers, branches, and internal team members in a professional and timely manner.
• Navigate multiple systems to research and assess needs, providing appropriate solutions.
• Manage relationships with external vendors related to systems and operational processes.
• Perform daily operational tasks as needed, including document preparation, booking, loan package review, GL balancing, settlements, maintenance, monitoring, and reporting relevant to the teams managed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees