Loan Operations Specialist

West Shore Bank • Scottville, MI

182d

About The Position

A Loan Operations Specialist is responsible for the administrative and operational tasks involved in processing and managing loans, ensuring accuracy and compliance with policies and regulations. This includes preparing and processing loan documents for various types of loans (consumer, real estate, etc.), ensuring loan files are complete and accurate, maintaining accurate records and databases of loan information, and scanning and imaging loan documents. The role also involves booking new loans, renewals, modifications, and other loan transactions, processing loan and escrow payments, draws, and principal reductions, and verifying and auditing loan data input. Customer service is a key component, as the specialist will respond to customer inquiries regarding loan status, payments, and other loan-related matters, while also resolving customer issues and ensuring compliance with bank policies and regulatory requirements.

Requirements

• High School Diploma or GED.
• Prior banking experience preferred but not required.
• Excellent interpersonal, verbal and written communication skills.
• Maintains confidentiality of sensitive Bank and personal information.
• Knowledgeable of applicable laws and regulations.
• Skilled in a variety of computer software programs and capable of working in an online environment.
• Proficient in Microsoft Office Word and Excel.
• Able to perform basic mathematical operations and locate routine mathematical errors.
• Effectively relates to customers and demonstrates ability to employ diplomacy and tact.
• Functions independently to accomplish assigned projects.
• Performs work accurately and thoroughly with attention to detail.
• Deals proactively with work-related problems and finds acceptable solutions.
• Possesses analytical skills to assess and evaluate business processes.
• Comprehends complex technical topics and specialized information.
• Manages multiple priorities and is well organized.

Responsibilities

• Preparing and processing loan documents for various types of loans.
• Ensuring loan files are complete and accurate.
• Maintaining accurate records and databases of loan information.
• Scanning and imaging loan documents.
• Booking new loans, renewals, modifications, and other loan transactions.
• Processing loan and escrow payments, draws, and principal reductions.
• Processing loan payoffs.
• Verifying and auditing loan data input.
• Following up on missing documents and ensuring timely completion of loan processes.
• Responding to customer inquiries regarding loan status, payments, and other loan-related matters.
• Resolving customer issues and problems related to loans.
• Ensuring compliance with bank policies, procedures, and regulatory requirements.
• Maintaining accurate records and reports for regulatory purposes.
• Preparing and mailing customer copies of loan documentation according to regulatory timelines.
• Ordering flood determinations, engaging appraisers, and ordering title work.
• Preparing flood packets and completing required internal checklists.
• Processing ACDVs and AUDs on E-Oscar.
• Executing recording/release of applicable documents.
• Document exception tracking/reporting.
• Working with loan officers, appraisers, accountants, and other parties involved in the loan process.
• Preparing loan reports and performing loan research.
• Assisting with loan servicing tasks, such as processing account changes and responding to customer questions.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees