Loan Operations Specialist, VSBA Closing Department - Irving, TX, Pasadena, CA, Costa Mesa, CA

Velocity Vehicle Group•Pasadena, CA

4d•$75,000 - $95,000

About The Position

The Loan Operations Specialist is a customer‑facing role responsible for collecting, preparing, and delivering complete, accurate, and compliant loan files to the closing officer by the time of loan approval. This role ensures that all required documentation, verifications, and regulatory requirements are satisfied to support a smooth and timely closing process. The Loan Specialist collaborates with borrowers, brokers, external partners, and internal teams to maintain high standards of quality and operational efficiency. This role requires strong verbal communication skills and comfort engaging directly with customers to clearly explain requirements and processes. In addition, the Loan Specialist must take a proactive and persistent approach to following up with customers to obtain required information and documentation in a timely manner. Depending on business needs, the Loan Specialist may also be responsible for mentoring and providing day-to-day guidance to junior Loan Specialists, and may assist with or assume supervisory responsibilities, including workflow support, quality review, and knowledge sharing.

Requirements

Strong verbal and written communication skills
Bachelor’s Degree
Minimum of 1-3 years’ experience in SBA 7(a) lending
Strong attention to detail and organizational skills, with the ability to manage multiple priorities
Knowledge of regulatory and compliance requirements for loan documentation
Proficiency with loan origination systems and standard office software
Ability to work independently and collaboratively in a fast-paced environment

Responsibilities

Coordinate with Borrowers and Stakeholders:
Serve as a customer-facing representative for the Company and communicate directly with borrowers, lenders, franchisors, contractors, insurance agents, closing agents, and internal department stakeholders to obtain necessary documents, clarify questions, and resolve issues. Provide clear instructions and updates to ensure deadlines are met and the loan process progresses smoothly.
Review and Verify Loan Documentation:
Thoroughly examine all loan application documents, entity documents, appraisals, escrow & title documents, and other supporting materials to ensure accuracy, completeness, and compliance with internal policies, SBA SOP 50 10 and other regulatory requirements. Identify missing items or discrepancies early and initiate corrective action.
Prepare Complete Loan Files:
Organize and assemble all required documentation into a cohesive loan package ready for the closing officer. Ensure that all conditions outlined by the underwriter have been met and that files meet quality standards for timely approval and funding.
Maintain Accurate Loan Records:
Track the status of each loan file using internal systems, documenting communications, updates, and any pending items. Generate reports for management to monitor progress and identify trends or bottlenecks in the loan preparation process.
Identify and Resolve Potential Issues:
Proactively review loan files for discrepancies, missing information, or compliance risks. Escalate issues to management or underwriters as needed to prevent delays in loan approval or closing.
Support Process Improvement:
Provide feedback on workflows, suggest improvements to documentation standards or procedures, and participate in training initiatives to enhance team efficiency and consistency. Assist in the implementation of standardized practices to reduce errors and improve turnaround times.