Loan Operations Representative
About The Position
The Merrimack is adding to our team of professionals and seeking a Loan Operations Representative-1 to work alongside our talented team at our Foundry office in Concord, NH. The incumbent provides support services as the Loan Operations Representative for all of New Hampshire Mutual Bancorp (NHMB), including the affiliate banks, The Merrimack, Meredith MVSB, Savings Bank of Walpole (SBW), and the trust customer segment of NHTrust. We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, tuition reimbursement, professional development and the opportunity to work with a great team!
Requirements
- A minimum of 2 years of related experience and/or training, or equivalent combination of education and experience.
- Proven strong customer service and communication skills, both verbal and written
- Strong personal computer skills, including working knowledge of Microsoft Office products
- Working knowledge of related loan regulations
- Must possess analytical thought process for problem solving
- Experience working with core operating systems is required, Jack Henry Silverlake preferred
- Reliable, independent means of transportation
Nice To Haves
- Experience working with core operating systems is required, Jack Henry Silverlake preferred
Responsibilities
- Responsible for handling a variety of inquires via phone and email
- Provides quality customer service by adhering to established customer service standards; providing accurate and timely responses to all customers, both internal and external; handling all complaints in accordance with defined procedures
- Assists in servicing loans from open to close
- Makes payments to private mortgage insurance (PMI) companies and reviews loans with PMI and makes recommendations for cancellation of coverage as appropriate
- Performs periodic reviews of loan collateral to ensure applicable holds are in place
- Tracks motor vehicle titles, UCCs and recorded mortgages to ensure liens are perfected. Performs related core system maintenance
- Reviews loan billing statements and notices as appropriate
- Assists with the quality control review of imaged loan documents as needed
- Travel to the Concord post office three times per week to collect post office box contents and return to the office for proper distribution
Benefits
- medical
- dental
- vision
- 401K (with Company match)
- pension plan
- paid time off
- tuition reimbursement
- professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
