Loan Operations Representative 2

Fidelity Bank•Metairie, LA

About The Position

Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company. Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve. Our mortgage division, NOLA Lending Group, is a leader in providing residential home financing solutions in 46 states. Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including: Competitive pay based on the position, qualifications, relevant experience, and skillset Paid Time Off Up to 14 paid holidays annually Comprehensive Medical, Dental, and Vision Insurance Employer Funded Health Savings Account Paid Parental Leave 401(k) with matching contributions Wellness Program to reduce health insurance premiums Free or discounted banking and mortgage services Basic Life Insurance and AD&D Tuition Reimbursement Plan Associate Referral Program Associate Volunteer Program Employee Assistance Fund (subject to IRS guidelines) Employee Assistance Program Opportunities for training and career development Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts Retail branch locations are closed on Saturdays! The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time. Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank/NOLA Lending Group is looking for competitive, self-reliant, energetic individuals that are driven to succeed. Position Summary: The Loan Operations Representative 2 works with both loan operations management and personnel in all aspects of lending, booking, and post-closing as it relates to Retail and Non-Profit loans. The day-to-day activities include monitoring the banks participation portfolio, SBA and other government back loans and required escrow analysis. This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay. This position may be filled at a lower or higher level depending on the candidates qualifications and relevant experience.

Requirements

GED or High school diploma
5 years of experience with escrow analysis, insurance and tax payment, residential mortgage lending, loan application policies and procedures, and documentation requirements on commercial, residential and consumer loans
Knowledge/experience with: Horizon system
Proficient in Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint, Teams
Developed cognitive skills to include Analytical, Problem Solving, Innovation, Decision-Making, Organization & Planning
Developed intrapersonal skills to include Follow-Through, Ambition, Resourcefulness, Initiative
Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Client Focus, Versatility

Nice To Haves

Knowledge/experience in: FCM system, Encompass system

Responsibilities

Monitor, process, and reconcile daily settlement general ledgers, loan participation activity, SBA and other government-backed loan reports
Prepare and submit monthly USDA, VA, and other government-backed loan reports
Review and process required monthly escrow analysis statements, special off-cycle escrow analyses, and waiver request
Process and review daily escrow transactions, surpluses, shortages, and deficiencies
On-Board unsecured consumer loans & non-profit loans
Perform monthly MERS reconcilement and data corrections
Process verifications of loans and mortgages
Process request for e-statement enrollment and e-statement request
Process charge-offs and recovery requests from Special Assets Department
Process loan modification request, CITAs, payment deferrals, and other specialized maintenance request
Process request for statement regeneration for year-end request
Assist manager to formulate and interpret policies or operating practices
Answer and respond to calls from customers, insurance agents and branch personnel
Assist with training of departmental personnel
Perform required system maintenance as requested
Assist in the preparation of any reports needed
Assist management with special projects to ensure tasks are performed timely and accurately
Consistently exemplify our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability
Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
Perform other duties and/or special projects as appointed by management

Benefits

Competitive pay based on the position, qualifications, relevant experience, and skillset
Paid Time Off
Up to 14 paid holidays annually
Comprehensive Medical, Dental, and Vision Insurance
Employer Funded Health Savings Account
Paid Parental Leave
401(k) with matching contributions
Wellness Program to reduce health insurance premiums
Free or discounted banking and mortgage services
Basic Life Insurance and AD&D
Tuition Reimbursement Plan
Associate Referral Program
Associate Volunteer Program
Employee Assistance Fund (subject to IRS guidelines)
Employee Assistance Program
Opportunities for training and career development
Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts