Loan Operations Manager Escrow Servicing and Mortgage Investor Reporting

Enterprise Bank • Middleborough, MA

71d

About The Position

Rockland Trust is currently seeking a Loan Operations Manager - Escrow Servicing and Mortgage Investor Reporting to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit. This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers. The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Requirements

• Bachelor's Degree required.
• Minimum 3 years in banking operations.
• At least 2 years in a managerial or leadership role.
• Familiarity with federal and state banking regulations.
• Advanced proficiency in Microsoft Office Suite.
• Experience with FIS Core Banking System preferred.
• Excellent communication skills across all levels of management.
• Strong business acumen and strategic thinking.
• Excellent comprehension skills.
• Proven leadership and talent development skills.

Responsibilities

• Manage loan escrow servicing activities and workflows across consumer and commercial loan portfolios in accordance with applicable policies, procedures, investor guidelines, state laws and federal regulatory requirements.
• Oversee vendor activities related to outsourced functions including real estate taxes, property & flood insurance monitoring and force placement, private mortgage insurance.
• Collaborate with business partners and risk for process consistency.
• Manage daily and periodic activities associated with mortgage loan investor reporting and documentation for the consumer mortgage portfolio.
• Ensure proper servicing of FHA loans within the consumer mortgage portfolio.
• Monitor real estate tax activities for escrowing and non-escrowing loans across all loan portfolios.
• Handle flood insurance and flood zone certification to ensure reports, documentation and actions are monitored and handled appropriately across all loan portfolios.
• Ensure proper workflow and monitoring of hazard insurance across mortgage and commercial loan portfolios.
• Manage force placed insurance activity for hazard and flood to ensure actions for monitoring, notification, placement and cancellation are handled correctly across all loan portfolios.
• Oversee PMI related activities to ensure proper monitoring for activation, transfer, cancellation and termination.
• Monitor and ensure quality control of MERS registered mortgage loans.
• Ensure compliance with applicable federal and state loan servicing regulations and accounting principles.
• Manage operational performance against Quality and SLA expectations aligned with KPI and KRI criteria and industry best practices.
• Maintain system functionality and data integrity within processing and ancillary systems.
• Promote a positive and collaborative work environment with a focus on team development.
• Advance colleagues through coaching and performance management.
• Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly.
• Team with internal business partners in analyzing, identifying, developing and implementing methods of sustainable process improvement.
• Demonstrate and promote high ethical standards and behaviors.
• Respect, promote, and value diversity.

Benefits

• Competitive compensation with performance incentive awards.
• Health Insurance.
• Dental Insurance.
• 401K and DC Plan for retirement.
• LTD & Life Insurance.
• Day Care Reimbursement.
• Tuition Assistance for graduate and undergraduate programs.
• Award winning Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree