Loan Operations Insurance Specialist

United Community Bank•Greenville, SC

3d•$38,769 - $57,876•Onsite

About The Position

The Insurance Specialist will play a critical role in servicing and processing transactions for the Bank’s loans where insurance coverage is required. The Specialist has contact with customers, agents and frequent contact with other employees in all lines of business within the Bank and acts as the main point of contact on insurance and coverage requirements.

Requirements

High School Diploma or equivalent
Experience with retail and commercial lending regulations and policies
2 or more years’ experience related to loan documentation, due diligence, and processing
Proficient knowledge of regulatory insurance requirements; particularly flood insurance in accordance with the Flood Disaster Protection Act (FDPA)
Knowledge and understanding of insurance policies and the various types of coverage
Must be able to pass a criminal background & credit check

Responsibilities

Contacts agents and customers to obtain current insurance policy information as needed to prevent lender placed insurance
Ensures data accuracy in system of record as related to collateral and insurance requirements
Calculates and validates adequate insurance coverage requirements
Ensures that loans and insurance comply with all related bank policies, procedures, and regulatory requirements
Collaborates with the Centralized Flood team to resolve flood zone disputes as related to lender place insurance
Communicates with lenders, credit partners, and customers to ensure proper coverage exists to protect the bank
Provides on-going support to customers and lending staff as needed for insurance questions
Monitors shared inbox and insurance queue to process insurance submissions in a timely manner
Responsible for the tracking and daily monitoring of vendor reports for all consumer, mortgage, and commercial loan insurance activity
Reviews and validates the timeliness and accuracy of lender placed insurance policies
Assists with processing and reconciling weekly lender placed insurance premiums and refunds
Assist relationship managers on insurance due diligence items in a timely and accurate manner
Participates in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events as assigned by Loan Ops and Bank leadership
Adheres to Corporate and Loan Operations policies and procedures as prescribed
Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times
Provide world-class service to internal and external clients with a sense of urgency and positive attitude
Demonstrates exceptional organization and time management skills and ability to balance competing priorities to meet multiple deadlines