Loan Operations - Agency & Non-Agency Servicing Team Lead, Vice President - Dallas

Santander Bank • Dallas, TX

110d • $84,375 - $135,000

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

Requirements

• Bachelor's degree in Finance, Business, or related field; MBA or professional certification (e.g., CFA, PMP) is a plus.
• 5+ years of experience in loan operations, with at least 2 years in a leadership or supervisory role.
• Familiarity with regulatory frameworks such as FDPA, Regulation H and SOX.
• Experience working in a global banking environment.
• Proficiency in Excel, SQL, and workflow tools.
• Strong knowledge of syndicated and non-agency loan products, servicing processes, and industry platforms (e.g., Syndtrak, Debtdomain, Trade Innovation).
• Excellent analytical, organizational, and communication skills.
• Proven ability to manage multiple priorities and meet tight deadlines.
• Knowledge of Loan IQ and ClearPar.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Supervise a team of loan servicing analysts responsible for agency and non-agency loan servicing activities.
• Allocate daily tasks, monitor workloads, and ensure adherence to internal controls and deadlines.
• Conduct regular team meetings to review performance, share updates, and address challenges.
• Manage the full lifecycle of syndicated and non-agency loans, including loan and letter of credit setup, documentation review, funding, and reconciliation.
• Ensure accurate and timely servicing of loans and letters of credit in accordance with industry standards and client requirements.
• Coordinate with counterparties, agents, and custodians to resolve discrepancies and ensure smooth servicing.
• Serve as the primary point of contact for internal stakeholders including front office, credit risk, legal, compliance, and technology teams.
• Escalate and resolve servicing issues, delays, and operational risks in a timely manner.
• Provide regular updates and reporting to senior management on loan volumes, exceptions, and KPIs.
• Identify inefficiencies and implement process enhancements to reduce servicing times and operational risk.
• Collaborate with technology teams to automate manual processes and improve system functionality.
• Maintain and update standard operating procedures (SOPs) and ensure team adherence to best practices.
• Ensure execution with compliance with internal policies, regulatory requirements (e.g., SOX, FDPA, Regulation H), and industry standards.
• Support internal and external audits by providing documentation, responding to inquiries, and implementing corrective actions.
• Provide and report on key risk indicators (KRIs) and support the development of control frameworks.
• Mentor and train junior staff on loan servicing processes, systems, and industry practices.
• Foster a culture of accountability, continuous learning, and operational excellence.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• professional_development
• employee_stock_purchase_plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree