Loan Opener

Constructive Loans•Oakbrook Terrace, IL

3d•$22 - $23•Remote

About The Position

Reporting to the Processing Manager, Processing, this position is responsible for initiating the mortgage loan origination process by ensuring accurate and efficient file setup. This position verifies borrower-provided data and supporting documents, ensuring loan applications are complete and in compliance with regulatory requirements. This role performs initial data entry tasks and compliance checks, maintains updated and accurate loan files in the system, and ensures all pre-submission requirements are met. Additionally, this position works closely with loan officers, processors, and underwriters to facilitate a seamless progression through the loan process. This role supports timely processing by identifying and addressing missing or incomplete documentation at the earliest stage and serves as a contact for borrowers to resolve loan inquiries and advise on next steps in the loan process.

Requirements

High school diploma or GED required; Associate or Bachelor's degree preferred
2+ years' experience in mortgage or loan processing or related administrative roles within financial services
2+ years' experience in the mortgage servicing industry
1+ years' customer service experience in a fast-paced work environment
Knowledge of state-specific requirements related to loan processing and documentation
Solid understanding of GFE, TIL, and RESPA guidelines and requirements
Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
Strong verbal and written communication skills
Solid interpersonal skills
Demonstrated analytical skills and problem-solving abilities
Good judgment with the ability to evaluate and make decisions
Strong time management skills
Ability to work effectively in a fast-paced, dynamic environment
Customer service/client orientation with strong execution skills and results orientation
Ability to prioritize numerous tasks and manage shifting priorities
High-level of attention to detail and consistency
Flexible, open to change; ability to learn new things quickly
Collaborative; ability to work effectively with others

Nice To Haves

Encompass software experience and/or compliance knowledge related to disclosures preferred

Responsibilities

Complete new loan setups within 24 hours of receiving a completed application to ensure timely processing
Request and obtain necessary documentation from borrowers, such as income verification, credit reports, and identification
Verify all required information and documents in the loan file for accuracy, completeness, and compliance with company policies and regulatory guidelines to prevent processing delays
Serve as the first point of contact for borrowers responding to inquiries regarding loan status, required documents, and next steps in the loan process
Accurately input borrower information into the Loan Origination System (LOS) and update loan files to ensure proper documentation is maintained
Deliver a compliant loan file to processing to enable timely receipt of loan approval conditions
Communicate effectively with brokers to ensure seamless coordination and that issues are resolved timely
Monitor and track the status of loan files to ensure all tasks are completed on time and escalate issues when necessary to avoid delays
Assist in the identification and resolution of discrepancies in loan documentation to maintain accuracy and prevent errors in the loan process
Develop domain knowledge of the business to include an understanding of organizational objectives
Perform other duties and responsibilities as assigned