Loan Officer - Colorado Springs, CO

Veterans United•Colorado Springs, CO

2d•$15 - $20

About The Position

As a Loan Officer, you manage borrowers’ complete loan transactions from start to finish, ensuring exemplary customer service throughout the process. Job duties will vary upon assignment but may include: Effectively communicate with Borrowers, Production team, Underwriters, Closers and other third parties that are involved in the transaction, responding promptly to inquiries and requests via phone (preferred) email and/or IM. Perform licensed activity including interviewing borrowers to obtain information and documentation, pulling credit, and educating borrowers on different loan products. Analyze and manage performance numbers to increase and ensure efficiencies and meet company goals. Manage internal efforts to ensure a timely process and resolve application issues. Remain knowledgeable on company and industry guidelines and processes. Responsible for self-sourcing business as well as timely communication with any company sourced leads. Generate leads and referral business through community events, social media outreach, and other avenues. Process borrower credit information through online approval system, structure loans and compile loan package. Act as a mentor and coach for Loan Specialists. We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day. We’ll also want to know that you can demonstrate these attributes:

Requirements

Previous Mortgage Loan Officer experience
Active mortgage license(s) and ability to maintain licensing in applicable states
Proven track record of originating and closing residential mortgage loans
High attention to detail
Thrive in fast-paced, results-oriented environment
Exemplary customer service skills
Strong interpersonal communication skills (written and verbal)
Effective communication and conflict resolution
Quantitative and analytical decision making skills
Aptitude for interpreting and analyzing financial and general business information and procedures
Previous customer service experience
Experience in the mortgage industry
Experience self-sourcing leads
Knowledge in Excel, Word, and PowerPoint
Since this is a licensed position, candidates must hold active mortgage licensing or successfully complete the SAFE Mortgage Loan Originator Test (SAFE exam) and obtain required state licensing prior to beginning employment.

Responsibilities

Effectively communicate with Borrowers, Production team, Underwriters, Closers and other third parties that are involved in the transaction, responding promptly to inquiries and requests via phone (preferred) email and/or IM.
Perform licensed activity including interviewing borrowers to obtain information and documentation, pulling credit, and educating borrowers on different loan products.
Analyze and manage performance numbers to increase and ensure efficiencies and meet company goals.
Manage internal efforts to ensure a timely process and resolve application issues.
Remain knowledgeable on company and industry guidelines and processes.
Responsible for self-sourcing business as well as timely communication with any company sourced leads.
Generate leads and referral business through community events, social media outreach, and other avenues.
Process borrower credit information through online approval system, structure loans and compile loan package.
Act as a mentor and coach for Loan Specialists.