Loan Officer Development Program

Zillow • Irvine, CA

5d • $29 - $46 • Onsite

About The Position

This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands-on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in-office team that values learning, collaboration, and excellence. In the Loan Officer Development Program, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world-class customer experience. You’ll engage directly with borrowers and real estate agents to provide timely, high-quality support throughout the mortgage journey. Activities include, but are not limited, to responding to borrower and agent inquiries, completing timely follow-ups, and accurately inputting contracts and documentation. This role is ideal for individuals who are motivated by meaningful work, thrive in a fast-paced environment, and are eager to build a career in the mortgage industry — with the goal of transitioning into a Loan Officer role within 4 months of starting.

Requirements

• 1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required.
• Excellent communication and relationship-building skills —with the ability to effectively communicate complex information to customers and real estate agents.
• You thrive in a collaborative, team-oriented environment.
• High school diploma or equivalent.
• Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance.
• Growth mindset and willingness to learn complex processes and systems in a fast-paced environment.
• Proficiency in using CRM systems, and other relevant tools.
• Customer-centric mindset with a proactive and problem-solving attitude.
• Comfortable working in-office full-time in Irvine, CA for hands-on collaboration and training. Monday–Friday 8:00 a.m.–5:00 p.m PST
• Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided).

Nice To Haves

• Bachelor's degree in finance, business, or a related field is preferred.

Responsibilities

• Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service.
• Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences.
• Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline.
• Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers.
• Collaborate with teammates and leaders to identify process improvements and deliver outstanding results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees