Loan Officer Assistant

Millbury Federal Credit • Shrewsbury, MA

8h • Onsite

About The Position

This position will predominantly report to the Senior Vice President of Security First Mortgage, LLC or assignee.  The Loan Officer Assistant plays a critical role in supporting the loan origination team by helping structure loans, preparing files for processing and underwriting, and ensuring smooth, efficient experience for borrowers. This position works closely with Loan Officers, borrowers, processors, and other internal/external partners to move files from application to closing with accuracy and speed.

Requirements

• Excellent communication and customer‑service skills.
• Experience in mortgage lending, processing, underwriting, or loan origination.
• Strong understanding of mortgage products, AUS systems, and basic underwriting principles.
• High attention to detail and strong organizational abilities.
• Ability to manage multiple files and deadlines in a fast‑paced environment.
• Team‑oriented, reliable, and committed to delivering a high‑quality borrower experience.

Responsibilities

• Organizes documents in the files into a standard format while reviewing for accuracy and completeness.
• Collaborate directly with Loan Officers to structure loan scenarios based on borrower goals, program guidelines, and investor requirements.
• Calculate borrower income across various employment types (W‑2, self‑employed, variable income, rental income, etc.).
• Run automated underwriting systems (DU, LP) and interpret findings.
• Perform pre‑underwriting reviews to ensure files are complete and ready for underwriting.
• Orders the appraisal, flood zone determinations, credit updates, insurance binders, tax transcripts, SSN verifications, etc. as applicable. 
• Serve as a secondary point of contact (Loan Officer is first point of contact) for borrowers to gather documentation, answer basic questions, and provide status updates.
• Prepare and issue initial loan disclosures in accordance with TRID and company policies.
• Communicate clearly and professionally via phone and email.
• Assist Loan Officers with daily pipeline management and task prioritization.
• Performs all other duties as assigned.

Benefits

• Competitive salary
• Vacation, sick and personal paid time off
• 11 paid Federal holidays 
• Health, dental, vision, life, and disability insurance
• Tuition assistance
• 401(k) retirement plan with employer match 
• Employer funded profit sharing
• Annual bonus to qualified employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed