Loan Officer Assistant

Orchard • Detroit, MI

1d • Remote

About The Position

As a Loan Officer Assistant at Orchard, you will play a key role in helping our Loan Officers deliver a best-in-class mortgage experience to our customers. You will support our Loan Officers by preparing and structuring loan files, managing document requests, supporting communication with real estate agents, clients, and partners, and ensuring files move quickly and smoothly through the pipeline.
This is a high-impact, detail-oriented role that requires exceptional organizational skills, a customer-focused mindset, and the ability to thrive in a fast-paced, evolving environment. You’ll be part of a collaborative team helping buyers navigate the financing process with ease and confidence.
This is a full-time role that reports to the Mortgage Sales Manager and can be fully remote in the following locations: AZ, CA, CO, CT, FL, GA, MD, MI, NC, NV, TX, VA or WA.

Requirements

• 2+ years of experience in a loan officer assistant, loan processor, or similar support role
• Strong working knowledge of purchase loan products and minimum documentation guidelines including Conventional, FHA, and VA
• Working knowledge of credit reports and how to read them
• Excellent communication skills, both written and verbal
• A customer-first mindset with a desire to provide white-glove service
• Strong attention to detail and ability to manage multiple priorities
• A proactive approach to solving problems and moving work forward
• Experience working in a fast-paced, collaborative environment
• High degree of integrity and professionalism

Nice To Haves

• NMLS license preferred
• Experience with LOS platforms such as BytePro preferred

Responsibilities

• Support assigned Loan Officers in managing their leads pipeline and workflows
• Prepare and review loan applications and files for completeness and compliance prior to submission to processing
• Act as the main owner for Orchard’s Equity Advance loan product including preparing the financials sheet for customers and pre-approving the Equity Advance loan
• Serve as a point of contact for customers at specific points of the loan process to answer questions, collect documentation, and provide updates
• Work with internal teams including processors, underwriters, and closers to ensure files move efficiently toward established close and contingency dates
• Input and maintain accurate data in the loan origination system (LOS) and CRM
• Proactively communicate with real estate agents, title companies, and third parties to coordinate timelines and documentation
• Ensure an excellent customer and partner agent experience by delivering timely, professional, and clear communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees