Loan Officer Assistant - Retail

Royal Bank of Canada • Anaheim, CA

85d • $50,000 - $60,000 • Remote

About The Position

An external mortgage loan officer assistant (LOA) provides support to one or more mortgage loan officers by handling administrative tasks, assisting in the loan application process, and ensuring smooth communication between all parties involved. The loan officer assistant is responsible for the identification and receipt of all supporting documentation needed in the file as well as coordination with the operational support team to drive a successful customer experience. The LOA is primarily responsible for daily pipeline management, basic communication with the customer and all parties in the transaction, and notification to the senior loan officer of all progress and/or risk items. Must be in good standing under 'The Secure and Fair Enforcement for Mortgage Licensing Act of 2008' (Safe Act) and must be registered/licensed with the 'Nationwide Mortgage Licensing System and Registry'; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

Requirements

• H.S. Diploma
• Minimum 5 years of Customer Service experience or financial experience.
• Must be in good standing under 'The Secure and Fair Enforcement for Mortgage Licensing Act of 2008' (Safe Act) and must be registered/licensed with the 'Nationwide Mortgage Licensing System and Registry'; or must be able to be registered under the Safe Act.

Nice To Haves

• Bachelor's Degree Preferred
• Excellent verbal and written communication skills.
• Good analytical skills and the ability to pay close attention to detail.
• Utilizes independent judgment under general supervision.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.

Responsibilities

• Assist the mortgage loan officer with the day-to-day administrative tasks, including managing calendars, scheduling appointments, and handling correspondence.
• Prepare and review loan applications and documentations to ensure accuracy and completeness before submission to underwriting.
• Provide exceptional customer service by addressing client questions and concerns throughout the loan process.
• Assist clients in understanding the mortgage process and the documentation required, ensuring they feel supported and informed throughout.
• Organize and maintain files, records, and databases related to the mortgage loan applications.
• Assist the Loan Officer in submitting conditions and monitoring expiration dates on credit commitments.
• Contact borrowers directly for additional information related to loan requests, including documentation required to meet conditions necessary to complete the successful closing of the loan.
• Provide ongoing support for compliance with all applicable laws, regulations, and administrative duties.
• Answer calls from borrowers, escrow, title, agents, etc. regarding status and general questions throughout the process of the loan.
• Maintain a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA), and Equal Employment Opportunity.

Benefits

• This is a commission-based role and does not have a set salary range.
• Starting base salary: $50,000 - $60,000 per year.
• Exact compensation may vary based on skills, experience, and location.
• This job is eligible for bonus and/or commissions.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED