Loan IQ Production Support Specialist Manager - Senior Vice President

Citi•Jersey City, NJ

32d

About The Position

Act as the primary LoanIQ SME for complex loan structures, lifecycle events, GL behavior, interest and fee events, and cash‑flow processing. Provide expert guidance on LoanIQ configuration, including lender share changes, restructures, payment events, GL mapping, and upstream /downstream integrations. Lead functional governance for LoanIQ releases, patches, hotfixes, and enhancements to ensure end‑to‑end operational readiness. Conduct impact assessments, drive functional triage, and oversee remediation of product‑related issues. Lead and manage a global team of LoanIQ SMEs, ensuring consistent follow‑the‑sun functional coverage. Define team priorities, manage resource allocations, and ensure delivery of high‑quality functional support and analysis. Mentor and develop SME talent; create knowledge‑sharing structures, training materials, and capability‑building programs. Ensure consistent functional standards, documentation, and best practices across all regions. Serve as the functional liaison between Operations, Technology, and Vendor partners for all LoanIQ‑related matters. Translate production issues into functional enhancements and advise on long‑term product improvements. Participate in global steering committees, governance forums, and design sessions for platform or business initiatives. Act as the functional owner in discussions with Finastra regarding defects, enhancements, and product roadmap alignment. Prioritize product fixes and improvements based on risk, client impact, and strategic relevance. Collaborate with senior stakeholders to shape global platform strategy, adoption plans, and standardization frameworks. Drive transparency in issue escalation, risk reporting, and remediation tracking. 15+ years of hands‑on experience with Loan IQ including deep functional expertise across multiple modules. Proven experience leading global lending or functional teams. Demonstrated ability to partner with Finastra or similar vendors on defects, enhancements, and roadmap discussions. Strong understanding of wholesale lending operations, credit structures, and lifecycle processing. Senior‑level stakeholder management experience with influence across business and technology functions. Excellent communication skills, with the ability to explain complex functional concepts to diverse audiences. Experience in functional governance, incident analysis, and change management. Capacity planning and forecasting experience is a plus. Strong ability to plan and organize workload effectively. Experience with large‑scale lending transformation or platform migration programs preferred. Background in operational controls, data quality, or platform stability. Familiarity with regulatory requirements and financial risk frameworks. Bachelor's/University degree required, Master's degree preferred

Requirements

15+ years of hands‑on experience with Loan IQ including deep functional expertise across multiple modules.
Proven experience leading global lending or functional teams.
Demonstrated ability to partner with Finastra or similar vendors on defects, enhancements, and roadmap discussions.
Strong understanding of wholesale lending operations, credit structures, and lifecycle processing.
Senior‑level stakeholder management experience with influence across business and technology functions.
Excellent communication skills, with the ability to explain complex functional concepts to diverse audiences.
Experience in functional governance, incident analysis, and change management.
Strong ability to plan and organize workload effectively.
Background in operational controls, data quality, or platform stability.
Familiarity with regulatory requirements and financial risk frameworks.
Bachelor's/University degree required

Nice To Haves

Capacity planning and forecasting experience is a plus.
Experience with large‑scale lending transformation or platform migration programs preferred.
Master's degree preferred

Responsibilities

Act as the primary LoanIQ SME for complex loan structures, lifecycle events, GL behavior, interest and fee events, and cash‑flow processing.
Provide expert guidance on LoanIQ configuration, including lender share changes, restructures, payment events, GL mapping, and upstream /downstream integrations.
Lead functional governance for LoanIQ releases, patches, hotfixes, and enhancements to ensure end‑to‑end operational readiness.
Conduct impact assessments, drive functional triage, and oversee remediation of product‑related issues.
Lead and manage a global team of LoanIQ SMEs, ensuring consistent follow‑the‑sun functional coverage.
Define team priorities, manage resource allocations, and ensure delivery of high‑quality functional support and analysis.
Mentor and develop SME talent; create knowledge‑sharing structures, training materials, and capability‑building programs.
Ensure consistent functional standards, documentation, and best practices across all regions.
Serve as the functional liaison between Operations, Technology, and Vendor partners for all LoanIQ‑related matters.
Translate production issues into functional enhancements and advise on long‑term product improvements.
Participate in global steering committees, governance forums, and design sessions for platform or business initiatives.
Act as the functional owner in discussions with Finastra regarding defects, enhancements, and product roadmap alignment.
Prioritize product fixes and improvements based on risk, client impact, and strategic relevance.
Collaborate with senior stakeholders to shape global platform strategy, adoption plans, and standardization frameworks.
Drive transparency in issue escalation, risk reporting, and remediation tracking.