Loan/Growth Team Leader

Ascension Credit Union•Gonzales, LA

13d

About The Position

Accountable for planning, organizing, leading, and directing the Credit Union’s loan production, deposit growth, and member relationship expansion efforts. Responsible for achieving both individual and team production goals related to: Consumer Loan Production, Deposit Growth, New Member Acquisition and Cross-Sell Ratios. Directly supervises and develops a team of seven (7) Universal Bankers. Serves as part of the centralized consumer loan underwriting team. Ensures compliance with all internal policies, regulatory requirements, and documentation standards.

Responsibilities

Loan Production & Underwriting Leadership
Ensure individual and team consumer loan production meets or exceeds established goals.
Maintain personal loan production consistent with leadership expectations.
Interview loan applicants and: Gather financial and background information, Analyze credit reports and repayment capacity, and Structure loans within policy guidelines.
Serve as a centralized consumer loan underwriter. Ensure all loans comply with internal policies, risk tolerance, and regulatory standards.
Promote all ACU loan products including Auto, Recreational, and Switch & Ditch refinancing, Personal loans and credit cards, and HELOCs, mortgage products, land and mobile home loans.
Support seasonal loan promotions and growth campaigns.
Collaborate with Loan Operations to ensure process consistency and efficiency.
Monitor loan pipeline activity and manage follow-up to increase closing ratios.
Assist with delinquent account management as assigned.
Deposit Growth & Relationship Expansion
Drive personal and team deposit production aligned with growth targets.
Promote and educate members on ACU deposit products / services.
Improve and monitor cross-sell ratios across loan and deposit relationships.
Lead proactive efforts to convert single-service members into multi-product relationships.
Track and report new memberships, checking penetration, and product per household metrics.
Support debit card, online banking, and e-statement growth initiatives.
Team Leadership & Development
Directly supervise a team of seven (7) Universal Bankers.
Establish clear production expectations for: Loans, Deposits, New memberships and Cross-sells
Provide ongoing coaching, mentoring, and performance feedback.
Conduct regular one-on-one meetings and production reviews.
Train new Universal Bankers to ensure product knowledge and production readiness.
Reinforce consultative selling techniques (not order-taking).
Foster a competitive yet collaborative team environment.
Identify skill gaps and coordinate training opportunities.
Support succession planning and internal talent development.
Sales Culture & Member Experience
Model and reinforce ACU’s 5-Star “Gold Standard” service expectations.
Promote a proactive, relationship-focused service culture.
Ensure Universal Bankers: Actively listen for needs, Identify cross-sell opportunities, and Provide financial solutions rather than transactions
Create measurable strategies to improve member retention.
Ensure timely follow-up on member inquiries and loan applications.
Address and resolve member service escalations professionally.
Strategic Growth & Community Engagement
Support strategic initiatives related to: Membership expansion, Field of Membership growth, and Small business relationship development.
Assist with promotional events including: Auto sales events, Seasonal loan campaigns, and Community financial literacy efforts.
Represent ACU at external community functions, networking events, and outreach programs.
Build referral relationships with local businesses and community leaders.
Support business development efforts, including referrals to Small Business Services.