Loan Financial Services Representative

Michigan First•Lathrup Village, MI

12d

About The Position

We are currently seeking a Loan Financial Service Representative to join us. The person in this position will report to the Loan Center Manager. Job Summary: Assists in the processing of loan activity by performing the following duties and clerical functions:

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs functions in an accurate and timely manner.
Maintains professional appearance and attitude.
Utilizes interpersonal skills effectively in a team environment.
Must take a minimum of 12 loan applications per day.
Maximum time on phone with members is 18 minutes.
Cross-selling and competitor buyout goals will also be set.
High school diploma and one to three months’ of related experience and/or training.
Must be able to work in a fast-paced, production-oriented environment.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to team members and members of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to operate PC including input, output, and inquiry to member accounts and other account information required in the member service function.
Ability to operate standard office equipment and tools, such as personal computer, postage machine, fax machine, telephones, photocopier, etc.
Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the credit union

Nice To Haves

Experience in a call center environment a plus.

Responsibilities

Conducts interviews to obtain personal and financial data in order to enter into loan processing system.
Prepares complete loan applications, which include gathering information on application and credit report that will assist the underwriter in making final loan decisions.
Assists in the preparation of credit information necessary to establish credit limit, including such factors as applicant’s assets, credit experience and personal references, based on predetermined standards
Notifies applicants of loan decision while they wait on the telephone. Uses wait time to cross-sell other products and services. Also evaluates member credit files to look for competitor buy-out opportunities.
Keeps records or files of credit transactions, inquiries, loans pending, loan activity. Report by representative and Daily Loan Listing
Provides assistance in filing, inputting data to computer, recording information as required, answering telephones, photocopying, faxing, typing letters, etc.
Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and team members.
Assists team members in efficiently and effectively processing the various activities involved in credit granting, and performs such additional duties as might be assigned from time to time

Benefits

Very competitive pay
Low-cost medical, dental, and vision benefit options.
Employer-paid life and disability insurance
401(k) - 100% match up to 5% deferral
Tuition reimbursement for both Undergraduate and Graduate degree program
Access to a complimentary concierge service that assists with nearly any item on your to-do list
Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
Wellness initiatives and events throughout the year to help team members stay healthy
Loan discounts for certain secured and unsecured loans and mortgages
Opportunities for pay increases, incentives and profit-sharing, based on performance
Onsite subsidized top notch Cafe 26 for team members' use
Onsite bowling center