Loan Documentation Supervisor

Exchange Bank • Santa Rosa, CA

13d • $75,000 - $107,750 • Onsite

About The Position

Essential Functions Description % of Time Spent Loan Documentation Facilitate proper preparation/documentation of all consumer, commercial, residential real estate, commercial real estate, construction and SBA loan documents within required time frames and agreed upon service level agreements Ensure all due diligence and supporting documents required for proper documentation are received and reviewed Ensure all documents adhere to necessary Bank policies, regulatory and legal compliance codes and statutes Ensure that all loan documents are appropriately reviewed for accuracy and consistency Interface and act as a liaison with Loan Service Center personnel, title and escrow officers, loan officers, Bank and client attorneys Bank team members and others as needed Answer questions for staff regarding preparation of complex entity structures, loan document requests, and construction budgets Prepare more complex or special loan document requests such as forbearance, participation agreements, control accounts, legally requested loan documents outside of loan software, and modification agreements, as needed Maintain current knowledge of SBA documentation and ensure the bank is in compliance with all updates Address any loan documentation inconsistencies with department personnel for department cohesion Identify need for assistance from legal counsel, Credit Administration and/or compliance counsel and work together in developing and preparing loan documentation, as necessary Work with Application Support and Information Technology to keep loan documentation subsystems and loan software systems utilized updated and tested for any changes Work with Loan Operations Manager to follow up on internal audit and outside examination exceptions related to loan documentation Work with Compliance and Risk department to assess how regulatory changes will impact loan documentation processes and procedures. Instruct and lead staff to comply with regulatory updates. Management: Schedule staff and assign work to ensure superior customer service and all service level agreements are met Recruit, select, train and provide leadership and performance feedback for direct reports. Conduct regular staff and coaching meetings with direct reports Participate in department meetings Manage all aspects of employee performance and provide necessary coaching Establish goals and work plans consistent with Bank needs and monitor/measure progress Monitor workloads, assign, and distribute workload levels according to product type and availability to meet service level agreements Ensure consistency and standardization of document preparation Review, recommend and implement process improvements, procedures and technology to make daily documentation operations more efficient Monitor, measure and maintain quality control statistics and performance records for documentation personnel Attend internal and external management meetings and represent the Bank at external functions and activities Continually monitor process flow for efficiency and expediency: Recommend process improvement strategies as needed Non-Essential Functions: Perform special projects, research and analysis as requested Perform other duties as assigned

Requirements

• Associate’s degree or a combination of equivalent education and experience
• Progressively responsible experience in loan documentation, including three years direct supervisory experience.
• Thorough knowledge of commercial transactions, commercial real estate, mortgage lending, construction, SBA, lease financing and consumer loan documentation methodology and procedures
• Complete understanding of regulatory compliance and bank lending policies and procedures
• Ability to communicate effectively with direct reports, department leaders, and cross-functional teams
• Thorough knowledge of LaserPro software or similar loan documentation software and other software and core systems used by the bank
• Working knowledge of title policies and endorsements, business formation and trust documentation
• Ability to work collaboratively with business partners throughout the organization
• Ability to supervise, coach and lead a team
• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 15 pounds occasionally.

Responsibilities

• Facilitate proper preparation/documentation of all consumer, commercial, residential real estate, commercial real estate, construction and SBA loan documents within required time frames and agreed upon service level agreements
• Ensure all due diligence and supporting documents required for proper documentation are received and reviewed
• Ensure all documents adhere to necessary Bank policies, regulatory and legal compliance codes and statutes
• Ensure that all loan documents are appropriately reviewed for accuracy and consistency
• Interface and act as a liaison with Loan Service Center personnel, title and escrow officers, loan officers, Bank and client attorneys Bank team members and others as needed
• Answer questions for staff regarding preparation of complex entity structures, loan document requests, and construction budgets
• Prepare more complex or special loan document requests such as forbearance, participation agreements, control accounts, legally requested loan documents outside of loan software, and modification agreements, as needed
• Maintain current knowledge of SBA documentation and ensure the bank is in compliance with all updates
• Address any loan documentation inconsistencies with department personnel for department cohesion
• Identify need for assistance from legal counsel, Credit Administration and/or compliance counsel and work together in developing and preparing loan documentation, as necessary
• Work with Application Support and Information Technology to keep loan documentation subsystems and loan software systems utilized updated and tested for any changes
• Work with Loan Operations Manager to follow up on internal audit and outside examination exceptions related to loan documentation
• Work with Compliance and Risk department to assess how regulatory changes will impact loan documentation processes and procedures. Instruct and lead staff to comply with regulatory updates
• Schedule staff and assign work to ensure superior customer service and all service level agreements are met
• Recruit, select, train and provide leadership and performance feedback for direct reports.
• Conduct regular staff and coaching meetings with direct reports
• Participate in department meetings
• Manage all aspects of employee performance and provide necessary coaching
• Establish goals and work plans consistent with Bank needs and monitor/measure progress
• Monitor workloads, assign, and distribute workload levels according to product type and availability to meet service level agreements
• Ensure consistency and standardization of document preparation
• Review, recommend and implement process improvements, procedures and technology to make daily documentation operations more efficient
• Monitor, measure and maintain quality control statistics and performance records for documentation personnel
• Attend internal and external management meetings and represent the Bank at external functions and activities
• Continually monitor process flow for efficiency and expediency: Recommend process improvement strategies as needed
• Perform special projects, research and analysis as requested
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees