Customer Service Representative (Loan Consultant II)

Lendmark Financial Services•Ridgeland, MS

1d•Onsite

About The Position

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy. Since 1996, with over 25 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable and consistent financial services that make a difference in people’s lives. If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!

Requirements

High School Diploma or GED from accredited institution
2-4 plus years consumer finance or related experience
Cash handling
Computer skills
Customer service skills
Ability to work with minimum supervision
Excellent communication skills
Proficient working knowledge of Microsoft Windows, Excel and Word Applications

Nice To Haves

Associates or Bachelor’s Degree
Bilingual, Spanish/English

Responsibilities

Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
Process payments, distributions, and make recommendations regarding loan approvals.
Approve loans up to established lending limits and complete loan closings.
Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
Actively market all branch products and services to individuals.
Perform all other duties as assigned by management.

Benefits

medical benefits
dental benefits
vision benefits
paid time off
paid holidays
401(k)
life insurance
long-term disability
tuition assistance
employee assistance program
critical care insurance
auto insurance
home insurance
pet insurance
other ancillary insurance options
Quarterly Incentive compensation based on individual and company performance guidelines