Loan Application Analyst

PSECU • State College, PA

1d

About The Position

The Loan Application Analyst provides high-quality member service by handling inbound loan inquiries, completing loan applications, and making lending decisions. This role is responsible for evaluating applications, communicating outcomes, and guiding members through loan options while maintaining a strong focus on accuracy, efficiency, and member experience. PSECU, a not-for-profit credit union, was formed in 1934 and has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. The company is recognized for its high-quality, low-cost financial products and services, positive member experience, and commitment to helping its Members Achieve More.

Requirements

• High School (Required)

Responsibilities

• Handle inbound member calls related to loan inquiries and applications
• Assist members with completing loan applications
• Provide clear and accurate information on loan products, terms, and options
• Guide members through the application process and next steps
• Review and evaluate loan applications, including credit, income, and risk factors
• Verify applicant information using credit bureaus and supporting documentation
• Make loan approval or denial decisions in accordance with policy
• Ensure all required documentation is complete and accurate
• Clearly communicate loan decisions, including approvals and denials
• Use a professional, solution-focused approach in all interactions
• Recognize and respond appropriately to member cues and concerns
• De-escalate situations involving dissatisfied members, offering patience, assistance and support in order to find alternative solutions
• Handle member complaints professionally and efficiently
• Assist in training new employees, ensuring they understand policies
• Collaborate with other departments to improve overall service
• Maintain a balance between call quality and productivity expectations
• Manage call flow effectively while ensuring accurate decisioning
• Adhere to established procedures, policies, and compliance requirements
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED