Loan Administrative Assistant - Hot Springs, AR

Southern Bancorp • Hot Springs, AR

14h • Onsite

About The Position

Serves as administrative support to loan officer. Performs various duties including processing applications, preparing loan documents and general ledger tickets, and assisting with loan closings. Provides excellent customer service to Bank’s customers through loan process.

Requirements

• High School education or equivalent
• Minimum one years of experience in banking or lending
• Must have or receive NMLS clearance
• Must be knowledgeable of the different types of loans and loan documents including all commercial and agricultural loans
• Ability to prioritize workload to meet deadlines and work independently
• Requires great attention to detail, ability to recall, and good organizational skills.
• Strong customer relations skills and ability to communicate effective
• Ability to anticipate problems and use sound judgment, resourcefulness to resolve
• Strong computer skills including proficient with MS Office

Responsibilities

• Prepares various documents/forms/letter using designated template associated with loans; turndown letters, financial statements, release letters and liens on loans, amendments on real estate loans, transfer of title forms, etc. assuring bank policies and procedures, and compliance issues are met.
• Evaluates and proofs all set up sheets for accuracy and completeness prior to submission to Loan Processing.
• Schedules customer appointments and conduct loan closings. Prepare loan disbursement checks. Provide all completed loan documents to loan administration in a timely manner.
• Provides excellent customer service, answering customer's questions and concerns. Greet and direct all customers entering the area to their proper bank destination. Assist customers by notarizing documents.
• Answers any incoming phone calls to the department as needed.
• Provides walk-in loan customers with the proper application to suit their loan request
• Reviews applications for completeness and accuracy.
• Pulls credit reports on all application and renewals.
• Creates and balances all loan tickets from the set-up sheet data.
• Proofs read new/renewed loan documentation and performs file maintenance to existing accounts.
• Reviews loan exception reports and loan to value reports. Provides needed documentation to clear exceptions and correspond with customers on behalf of Loan Officer.
• Assists officer by reviewing past due and loans maturing lists. Sends letters to past due customers. Prepares set up documents for renewals and close renewed loans.
• Orders appraisals, title work etc. to complete loan documentation.
• Coordinates with title companies and mortgage operations division to schedule closings, provides information, etc.
• May prepare loan advances on draw loans and follow up on past due loans.
• Participates in a team effort to cross-sell other bank services and products
• Maintains a high level of cooperation and rapport with all officers and other employees
• Performs other related duties as required

Benefits

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education tools available to customers and employees
• Two medical plans available – low-deductible PPO plan or HDHP with Health Savings Account
• Dental and vision insurance
• Employer paid life insurance, and short- and long-term disability coverage
• Retirement plan with generous company match and employee stock purchase option
• Voluntary life insurance options for employee, spouse, and children
• Paid holidays and paid time off
• Bonus plan
• Opportunity for merit raises
• Employee reward and recognition programs
• Community service opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED