Loan Adjuster I

SOUTHERN ENERGY CREDIT UNION•Birmingham, AL

9d•Onsite

About The Position

The Loan Adjuster I is primarily responsible to preserve, protect, and safeguard the Credit Union’s assets. This position reports to the Collections Manager and has no supervisory responsibility. The primary function of this position is to protect the Credit Union's assets by identifying and collecting consumer loans, mortgage loans, negative share/share draft accounts, and Credit Union credit cards which are late, delinquent, potentially delinquent or charged‑off by using job-relevant technical skills while maintaining, updating, and enhancing technical and service skills while ensuring strict compliance with state and federal collection regulations in all practices.

Requirements

Associate degree or related experience required
Excellent written and oral communication skill
Ability to handle confidential information
Must have excellent member service
Ability to multitask
Must be able to work in a team environment and take direction from multiple supervisors/managers
Work must be completed with quality and accuracy – detail oriented

Nice To Haves

1-2 years financial services and/or collections experience preferred

Responsibilities

Monitor payments for late and/or delinquent loan and VISA accounts
Monitor effective control procedures for late and/or delinquent or potentially delinquent loans or negative share accounts
Maintain privacy and confidentiality of members’ personal and account information
Mail delinquent notice letters to members with past due accounts
Contact delinquent members to discuss their loan account/credit card and negative share/share draft accounts and proposed payment arrangements
Follow up on delinquent accounts by telephone, personal contact, or written correspondence to secure a satisfactory resolution of repayment and/or payment arrangements
Handle all inbound collection calls and inquiries
Interact with members to determine reason for delinquencies to offer possible solutions for resolution
Document all conversations and collection actions taken accurately in collection database
Process loan due date extensions and notifies members of status via mail
Skip traces thought available sources to locate members
Meet with Collections Manager as needed to discuss member accounts, trends, departmental progress, and other updates
Maintain professional reputation throughout the collection process
Make recommendations and coordinate repossession, foreclosure, and legal actions
Handle all aspects of the collateral loan repossession process including acquisition and liquidation
Handle all aspects of the collateral loan foreclosure process including acquisition, maintenance, and sale of OREO properties that are in default
Serve as liaison between credit union and outside legal counsel regarding collection accounts, not limited to bankruptcy
Handle all aspects of loan payment protection including preparing, filing and procession Credit Disability, Credit Life, and GAP insurance payments
Monitor all collateral leans for minimum insurance requirements and coordinate with CPI company
Ensure the uploading of insurance documentation in CPI company and communication with members
Adjust member loans when CPI is company added to/removed from their loan
Handle and investigate member credit report disputes and discrepancies as needed per Fair Credit Reporting Act (FCRA)
Research transaction posting mistakes and/or payroll deduction errors that have or may have affected the status of the loan repayment
Perform specific and delegated duties as assigned by management as needed