Load Planner - Extended Coverage Weekday Nights

U.S. Xpress Enterprises, Inc.

7d•$23 - $28

About The Position

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S. Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below! Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program Pet Insurance Primary Position Purpose: To assign freight loads to OTR drivers after hours in a manner that optimizes U.S. Xpress profitability and minimizes empty miles while servicing customer requirements for delivery and pick up times and meeting the needs of drivers.

Requirements

High school diploma or GED equivalent required
1+ year of experience in Operations including Customer Service, Fleet Management, or Load Planning required
AS-400, XPM, and Microsoft Outlook experience required
Knowledge of DOT hours of service and how they apply to a driver
Ability to be a self-starter
Ability to work in stressful situations
Work in a deadline driven environment preferred
Adept at assessing organizational dynamics and managing change
Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
Proactive and pragmatic problem solver
Communicates effectively across multiple mediums

Nice To Haves

Transportation, Logistics, and/or Tech industry experience a plus

Responsibilities

Monitor AS400 and XPM systems during nights and weekends for new loads, changes to existing loads, and service exceptions.
Match loads with available drivers during off-hours, considering time sensitivity, customer priority, and driver proximity to pick up.
Reassign, unassign, or locate equipment after hours to prevent or minimize service failure impact.
Coordinate with fleet management to resolve urgent driver or equipment issues occurring outside of business hours.
Prioritize time-critical or high value freight movements and escalate potential service failures to management as required.
Communicate significant service deviations or incidents to Customer Service or Planning Manager to ensure awareness and continuity.
Provide timely responses to after-hours inquiries regarding load status, trailer availability, and operational disruptions.
Assist in locating missing trailers or repositioning equipment during off hours using AS400 system and available resources.
Execute shift plans provided by management and make decisions consistent with established SOP’s during unsupervised hours.
Monitor trailer pool requirements and report any imbalances or urgent needs identified during nights and weekends.
Document all major actions, escalations, and issues handled during coverage periods to ensure complete handoff to the daytime team.
Maintain concise and accurate communication with all stakeholders reached after hours, ensuring clear documentation in email per SOP.
Collaborate with internal extended coverage teams when necessary to maintain operational consistency during extended coverage periods.
Escalate recurring or unresolved off hours problems to management to support process improvement efforts.
Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.