Load Planner - Bilingual (Korean/English or English/Spanish)

About the position

WOONGJIN, Inc. is seeking a dedicated individual to serve as the point of contact for customer relations. This role involves supporting the maintenance of Standard Operating Procedures (SOP) and Work Instructions, ensuring operational best practices align with customer requirements, and maintaining compliance with operational SOPs. The successful candidate will manage daily operations, including the booking, tracking, and tracing of cargo across various transport modes (FTL/LTL/AIR). Excellent customer service is paramount, from the initial booking to the timely delivery of cargo. The position also requires requesting quotes from carriers and negotiating spot rates, as well as managing, coordinating, and implementing cost-effective operational solutions to enhance efficiency and service quality. Daily communication with customers, carriers, and internal staff is essential, along with maintaining up-to-date account documentation. The role aims to increase customer satisfaction and business share through regular contact, monitoring account issues, and liaising with management to implement solutions. Additionally, the candidate will analyze service and cost data for recommendations on business improvements and report on service failures or claims as needed.

Responsibilities

• Serve as the point of contact for customer relations
• Support SOP/Work Instructions maintenance and ensure operational best practices
• Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
• Provide excellent customer service from booking to cargo delivery
• Request for Quote with carriers and negotiate spot rates
• Manage, coordinate, and implement cost-effective operational solutions
• Communicate daily with customers, carriers, and internal staff
• Maintain essential account documentation
• Increase customer satisfaction and business share through regular contact
• Monitor account issues and communicate with management to implement solutions
• Analyze service and cost data for business improvement recommendations
• Report on service failures, claims, and other necessary reports
• Monitor trends and report changes to management for action

Requirements

• High School Diploma or GED Required; Bachelor Degree Preferred
• +2 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry
• Proficient in Microsoft Office applications such as Excel, PowerPoint, Word, and Outlook
• Self-motivated and able to work well under pressure with minimal supervision
• Highly organized with the ability to manage multiple projects and attention to detail
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong customer orientation and negotiating skills
• Demonstrate appropriate phone and email etiquette with customers
• Experience with NAFTA/USMCA cross border transportation preferred
• Bilingual in Korean/English or English/Spanish preferred
• Warehouse and/or manufacturing knowledge preferred