Load Planner - Bilingual (English & Spanish)

About the position

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Responsibilities

• Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
• Accurately input shipment details, updates, and customer information into logistics management systems.
• Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
• Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
• Coordinate with carriers and drivers to ensure timely pickups and deliveries.
• Maintain accurate records of shipments, proof of deliveries, and service logs.
• Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
• Ensure all shipment documentation follows company and regulatory requirements.

Requirements

• Prior experience in logistics, supply chain, transportation, or customer service preferred.
• Must have experience with Microsoft Outlook and Excel.
• Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
• Excellent verbal and written communication skills.
• Strong accuracy in data entry and documentation.
• Ability to troubleshoot issues and provide quick resolutions.
• Capability to handle multiple tasks in a fast-paced environment.
• Works well with cross-functional teams and clients.

Nice-to-haves

• Experience in freight forwarding, trucking, or 3PL logistics.
• Knowledge of shipping regulations and industry best practices.
• Bilingual (English & Spanish) is a plus.

Benefits

• Salary: $24 - $26 /hr. (DOE)