Load Control Supervisor

Smithfield Foods • Suffolk, VA

2d

About The Position

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. The Load Control Supervisor is responsible for overseeing the Transportation team to ensure efficient, reliable, and timely service delivery to customers. This role serves as a critical communication link between transportation providers, sales teams, brokers, and customers, fostering collaboration and operational excellence. The position also involves proactive problem resolution to maintain superior service standards and support Smithfield’s commitment to customer satisfaction. WHAT YOU’LL DO: The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Requirements

• Bachelor’s Degree from an accredited four-year college or university and 2+ years of relevant experience in Transportation, Logistics or Customer Service; or equivalent combination of education and experience, required.
• Leadership : Experience acting as a lead by providing training, coaching or mentoring to less experienced staff or managing processes and projects, required.
• Transportation Expertise: Understanding of transportation pricing, negotiation strategies, and carrier management.
• Technical Skills: Proficient in Microsoft Office and Transportation Management Systems.
• Geographic Knowledge: Strong understanding of U.S. geography for route planning and optimization.
• Analytical & Problem-Solving: Strong critical thinking skills and ability to work through complex, unstructured problems.
• Communication Skills: Ability to express ideas clearly and concisely in both written and verbal formats.
• Organizational & Interpersonal Skills: High level of planning, teamwork, adaptability, and analytical reasoning.
• Negotiation Skills: Proven ability to negotiate competitive rates and resolve conflicts effectively.
• Availability: Must be accessible to address customer service issues after hours.

Nice To Haves

• Team Collaboration: Ability to work well in a fast-paced, dynamic environment while fostering a respectful, approachable, and team-oriented culture.

Responsibilities

• Service Implementation: Communicate and implement new service offerings to the Transportation team; assist in developing and initiating plans for raw material movement.
• Carrier Performance Management: Track and analyze carrier performance through cost, equipment availability, and service levels; recommend improvements to enhance transportation programs.
• Policy Compliance: Ensure adherence to carrier utilization policies for safe, timely, and cost-effective shipment handling.
• Decision-Making on Exceptions: Resolve unique transportation issues, including product shortages, carrier reassignment, and ensuring on-time delivery.
• Staff Leadership: Plan and direct work through team members to maintain efficient and effective customer service.
• Performance Metrics: Achieve transportation performance targets as defined by upper management.
• Rate Negotiation: Understand transportation pricing and negotiate competitive market rates.
• Cross-Functional Communication: Maintain close coordination with shipping facilities and other transportation supervisory staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees