LOA Case Mgr

Amazon • Orlando, FL

387d

About The Position

The LOA Case Manager at Amazon is responsible for providing comprehensive case management for various leave of absence and disability events. This role serves as a single point of contact for employees, ensuring they receive the necessary support and guidance throughout their leave process. The position requires strong communication skills and the ability to navigate complex situations while adhering to company policies and legal regulations.

Requirements

• Bachelor's degree in business, HR, or a related field, or High school or equivalent
• 2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role
• Intermediate proficiency in MS Word, Excel and Outlook

Nice To Haves

• Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA
• Ability to apply critical thinking and identify issues for problem solving
• Ability to build strong relationships and influence others in a cross functional environment
• Strong time management and ownership of deliverables
• Strong & demonstrated communication skills - verbal as well as written
• Prior Leave and/or Accommodations experience
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
• Experience working multiple projects or cases independently in an environment with changing priorities
• Experience working with confidential information

Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services
• Review medical documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans
• Leverage duration guidelines and best practice tools to support oversight of a leave event
• Critically assess and adjust the case management plan to an employee's changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers during a leave event
• Respond to employee impacting issues that may arise during the leave event
• Identify and solve problems that may arise with limited information
• Facilitate a smooth return to work and ramp-back plan for employees
• Educate managers and business partners on employee concerns and needs
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with third party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED