LOA Case Mgr

Amazon-posted about 1 year ago

Full-time

Orlando, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

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The LOA Case Manager at Amazon is responsible for providing comprehensive case management for various leave of absence and disability events. This role serves as a single point of contact for employees, ensuring they receive the necessary support and guidance throughout their leave process. The position requires strong communication skills and the ability to navigate complex situations while adhering to company policies and legal regulations.

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services
Review medical documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans
Leverage duration guidelines and best practice tools to support oversight of a leave event
Critically assess and adjust the case management plan to an employee's changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers during a leave event
Respond to employee impacting issues that may arise during the leave event
Identify and solve problems that may arise with limited information
Facilitate a smooth return to work and ramp-back plan for employees
Educate managers and business partners on employee concerns and needs
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with third party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate
Other duties as assigned

Bachelor's degree in business, HR, or a related field, or High school or equivalent
2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role
Intermediate proficiency in MS Word, Excel and Outlook

Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA
Ability to apply critical thinking and identify issues for problem solving
Ability to build strong relationships and influence others in a cross functional environment
Strong time management and ownership of deliverables
Strong & demonstrated communication skills - verbal as well as written
Prior Leave and/or Accommodations experience
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
Experience working multiple projects or cases independently in an environment with changing priorities
Experience working with confidential information

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