LN Venues, Premium Sales and Service Coordinator

Live Nation • Boston, MA

124d

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. The Premium Seat Sales team is responsible for generating Premium Seat revenue which may include box suites, season tickets, PSLs, some hospitality events and other revenue-generating programs as added to portfolio of menu items to sell. Packages and inventory will be specific to assigned venue(s).

Requirements

• Associates degree required; Bachelor’s degree preferred.
• Strong communication skills.
• High energy.
• Excellent customer service skills.
• Ability to multi-task and problem solve.
• Creativity.
• Highly organized.
• Ability to work in a team setting.
• Ability to anticipate needs of VIP clientele.
• Commitment to excellence.
• Minimum 1-2 years of relative business experience.
• Social media savvy a plus.
• Some experience in hospitality and/or entertainment preferred.
• Computer proficiency: Excel, Word, Power Point.

Responsibilities

• Assist Director of Premium Sales and Service in generating sales and administering all Live Nation Premium Experiences Programs for assigned venue(s).
• Prepare, issue, and verify return of all Premium Seat contracts as advised by Director of Premium Sales and Service.
• Oversee and maintain accounts receivable.
• Assist in maintenance of client relationships.
• Act as a liaison with internal departments (i.e. Box Office, Finance, Marketing) along with Director of Premium Sales and Service.
• Manage client tickets using Archtics.
• Maintain client email database and facilitate regular email updates on various items via online communication program (Marketing Cloud).
• Coordination of on-site premium experiences program responsibilities and client services for concert events.
• Interface with VIP Club staff to ensure smooth venue operations on event days (catering, on-site entertainment, concessionaire, etc.).
• Conduct cold calls and prospecting for new clients.
• Assist in implementing marketing strategies with Director of Premium Sales and Service.
• Perform other duties as assigned by management.
• Assist in prospecting using ZoomInfo and LinkedIn Sales Navigator.

Benefits

• Medical, vision, dental and mental health benefits for you and your family.
• Access to a health care concierge.
• Flexible or Health Savings Accounts (FSA or HSA).
• Free concert tickets.
• Generous paid time off including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs including caregiver leave and baby bonuses.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs with School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees