LN Venues, Operations Manager

Live Nation • Raleigh, NC

128d

About The Position

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Requirements

• Candidate is a proven leader with strong management and communications skills.
• Candidate will demonstrate exceptional organizational skills, meticulous attention to detail, and a proactive mindset for continuous improvement.
• Extensive knowledge of venue operations and facility management is required.
• Minimum two years' experience as House/Operations Manager or a comparable role.
• Experience dealing with police and public officials.
• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities.
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers.
• Computer skills, Microsoft Word, Excel and Outlook.
• Excellent oral and written communication skills are essential.
• Experience using Workday or time keeping systems is a plus.

Responsibilities

• Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down.
• Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate.
• Recruits, hires, trains and supervises part-time staff/managers/supervisors of multiple departments including but not limited to: Security, Maintenance, Parking, Cleaning and Usher/Ticket Taker.
• Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses.
• Develop and implement long-term plans for organizational success.
• Works with General Manager, to assist in the preparation of annual operations budget.
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary.
• Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices.
• Investigates and resolves guest related complaints.
• Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained.
• Creates and implements effective recruiting programs for seasonal event staff.
• Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding.
• Manages any and all training programs and ongoing development of event staff.
• Commit to providing a safe and enjoyable facility for guests and employees.
• Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments.
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events.
• Effectively manages and approves all payroll for in-house departments.
• Responsible for all required governmental reports and files.
• This position oversees and ensures the execution of all operating department compliance policies and procedures.

Benefits

• Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
• Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets.
• 401(k) program with company match, Stock Program.
• New parent programs & support including caregiver leave and baby bonus, infertility support.
• Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
• Volunteer time off, crowdfunding network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries