LN Venues, Music Hall Operations Manager- HOB Anaheim

Live Nation • Anaheim, CA

108d • $56,000 - $70,000

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s '50 Companies that Care'. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Requirements

• State or County Licensee or Certification Requirement.
• Responsible Alcohol Awareness Training Certification or Equivalent.
• 1-3 years high volume experience in fine dining/restaurant/or club operations.
• 1-2 years supervisory or operational management experience.
• Microsoft Word, Excel and PowerPoint knowledge.
• High School Diploma required.

Nice To Haves

• College Degree in related field.
• Responsible Alcohol Service certification.
• T.I.P.S. Certified or equivalent.

Responsibilities

• Meet or exceed budgetary expectations on all associated line items.
• Cost control on labor, F&B, Liquor.
• Responsible for managing labor cost, including overtime.
• Assist with developing monthly and quarterly specials, events, etc.
• Manage staff hours to ensure we are not exceeding budget.
• Complete all necessary paperwork for bartenders, sharks, portable bars and cocktailers daily.
• Ensure timely completion of all necessary paperwork.
• Assist with monthly building inventory.
• Recruitment, training, and management of staff.
• Conduct annual evaluations of hourly staff and supervisors.
• Set goals for individuals and outline team’s action plans.
• Propose raise recommendations to department director.
• Maintain open door policy.
• Hold departmental staff meetings to keep everyone informed of our problems/progress.
• Monitor progress of staff & management.
• Provide for ongoing training of staff as needed.
• Oversee participation of staff in cross training/re-certification programs.
• Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per HOB standards.
• Ensure complete and thorough training of all staff and management.
• Maintain positive staff relations.
• Manage, coordinate and aid in execution/facilitation of all on-site training programs.
• Supervise all venue trainers, including all operations floor trainers and MIT trainers.
• Conduct audits of trainers and trainees on weekly/monthly basis.
• Conduct on-site Alcohol Awareness Certification classes.
• Conduct all TC Wrap-up Meetings, 30 Day Blues Reviews.
• Conduct Quarterly training seminars with in-house non-exempt trainers.
• Attend venue level operations meetings on weekly or regular basis.
• Complete schedules for hourly staff on weekly basis.
• Maintain all Standards Set by House of Blues Service Standards.
• Conduct walk through for housekeeping.
• Meet or exceed health and safety requirements.
• Follow all policies and procedures as stated in Handbook and manuals.
• Maintain operational supplies.
• Ensure Smooth Operations of Department.
• Keep guest feedback log.
• Complete incident reports.
• Staff coat check area.
• Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.
• Ensure environmental standards are adequate.
• Perform daily pre-shift and post-shift meetings.
• Provide for liquor pulls and ensure accurate accounting.
• Coordinate and oversee private/special events per event specifications.
• Assist with music hall, restaurant, retail, brunch and foundation room operations as needed.
• Any other duties asked.

Benefits

• Medical, vision, dental and mental health benefits for you and your family.
• Access to a health care concierge.
• Flexible or Health Savings Accounts (FSA or HSA).
• Free concert tickets.
• Generous paid time off including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs including caregiver leave and baby bonuses.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs with School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees